Receptionist

VICTORIA AND MAPPERLEY PRACTICE

Information:

This job is now closed

Job summary

We are looking to recruit a receptionist to join the team at the Victoria and Mapperley Practice. We are looking for two part time receptionists with various shift patterns. Experience is desired but not essential as full training will be given to the right candidate.

The successful candidate will contribute to working co-operatively and efficiently with other members of the reception team to ensure the smooth running of the department.

Main duties of the job

Your key role will be to help patients at the reception desk and promptly answer the telephone, booking appointments, dealing with queries and taking clear messages for other colleagues working at the Practice. You will also be responsible for a number of administrative duties.

We are looking for someone who enjoys dealing with people and has excellent verbal and written communication. You should be calm under pressure and have a caring and sympathetic nature.

Confidentiality is essential in this role.

A full job specification is included in the job advert.

About us

Victoria and Mapperley Practice, Nottingham.

We are a busy but friendly GP practice that operates across 2 sites in Nottingham. One site is based near to the Victoria shopping centre and the other site is on the main high street in Mapperley.

We have a fantastic, supportive team of reception staff, administrators, GPs and nurses who work across both sites, caring for patients in parts of the city centre, the Woodborough road area and Mapperley.

Date posted

25 July 2024

Pay scheme

Other

Salary

£11.44 an hour with pay review on successful completion of probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A0667-24-0000

Job locations

Glasshouse Street

Nottingham

Notts

NG1 3LW


Victoria & Mapperley Practice

858 Woodborough Road

Nottingham

NG3 5QQ


Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Manage all queries as necessary in an efficient manner

e.Signpost patients to the correct service

f.Initiating contact with and responding to, requests from patients, team members and external agencies

g.Clinically code data on EMIS

h.Process GP download documents

i.Process repeat prescriptions accurately and efficiently

j.Action incoming emails and correspondence as necessary

k.Scan patient related documentation and attach scanned documents to patients healthcare records

l.Data entry of new and temporary registrations and relevant patient information as required

m.Input data into patients healthcare records as necessary

n.Work through the task list to ensure they are dealt with in a timely fashion

o.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

p.Complete opening and closing procedures in accordance with the duty rota

q.Maintain a clean, tidy, effective working area at all times

r.Understand and maintain appropriate infection control procedures

s.Monitor and maintain the reception area and notice boards

t.Support all clinical staff with general tasks as requested

u.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Job description

Job responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d.Manage all queries as necessary in an efficient manner

e.Signpost patients to the correct service

f.Initiating contact with and responding to, requests from patients, team members and external agencies

g.Clinically code data on EMIS

h.Process GP download documents

i.Process repeat prescriptions accurately and efficiently

j.Action incoming emails and correspondence as necessary

k.Scan patient related documentation and attach scanned documents to patients healthcare records

l.Data entry of new and temporary registrations and relevant patient information as required

m.Input data into patients healthcare records as necessary

n.Work through the task list to ensure they are dealt with in a timely fashion

o.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

p.Complete opening and closing procedures in accordance with the duty rota

q.Maintain a clean, tidy, effective working area at all times

r.Understand and maintain appropriate infection control procedures

s.Monitor and maintain the reception area and notice boards

t.Support all clinical staff with general tasks as requested

u.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Person Specification

Qualifications

Essential

  • GCS grade A to C in English and Maths
Person Specification

Qualifications

Essential

  • GCS grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

VICTORIA AND MAPPERLEY PRACTICE

Address

Glasshouse Street

Nottingham

Notts

NG1 3LW


Employer's website

https://www.victoriamapperley.co.uk (Opens in a new tab)

Employer details

Employer name

VICTORIA AND MAPPERLEY PRACTICE

Address

Glasshouse Street

Nottingham

Notts

NG1 3LW


Employer's website

https://www.victoriamapperley.co.uk (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Sintija MacQueen

sintija.macqueen1@nhs.net

01159691166

Date posted

25 July 2024

Pay scheme

Other

Salary

£11.44 an hour with pay review on successful completion of probation period

Contract

Permanent

Working pattern

Part-time

Reference number

A0667-24-0000

Job locations

Glasshouse Street

Nottingham

Notts

NG1 3LW


Victoria & Mapperley Practice

858 Woodborough Road

Nottingham

NG3 5QQ


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