Job summary
The role requires excellent IT skills, with attention to
detail to enable the efficient processing of all of the practices incoming
post and patient related documentation such as patient communications, hospital
letters and reports. We would love you to be motivated, organised and a
good communicator who thrives upon maintaining good standards, in addition to
offering a warm and welcoming environment to patients and visitors and driving
to constantly deliver and improve the patient journey.
To apply, please refer to the job description and send your application
form to anita.sembi@nhs.net, Operations Manager and be sure
to complete the section information in support of this application explaining
how your work experience is compatible with the advertised role.
Please note this vacancy is subject to satisfactory disclosure from the
Criminal Records Bureau and two references, one from your current employer and
the other from your previous employment.
Work
days: Days and times are to be agreed at interview
Salary: Dependent
on experience
Interview Date: To Be Confirmed
Main duties of the job
To
categorise, route and allocate incoming mail, both paper and electronic
To read,
scan, code and action all documentation coming into the practice in relation to
patients
Ensure
patient records are updated accurately
To
arrange further appointments or tests as required (within the post holders
remit) that are specified from the documentation or requested by the clinician
To
develop a good understanding of QOF and the Enhanced Services provided by the
practice to aid appropriate coding
To
monitor the performance of the communication systems
To monitor
your workload
To report
any significant events that occur in relation to document management and
participate in any associated learning from incidents
To
provide cover to reception areas if required
Provide holiday/sickness cover for the workflow
team
Attend training courses and meetings as required to
ensure you have the skills and information to carry out the role effectively
All staff must familiarise themselves with the
staff handbook which includes all aspects of H&S / confidentiality / data
protection etc
The list of duties in the job description should
not be regarded as exclusive or exhaustive.
There will be other duties and requirements associated with the
role. The Practice reserves the right to
update the job description from time to time to reflect changes to the role or
business needs.
About us
We have an exciting job opportunity at our busy GP practice, located in the lovely Preston Park area of Brighton. A member of the administration team is retiring and we are looking for someone new to join our friendly Workflow Team. The position is for 15 hours per week and is a great opening for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career in administration.
Job description
Job responsibilities
Main Duties
To
categorise, route and allocate incoming mail, both paper and electronic
To read,
scan, code and action all documentation coming into the practice in relation to
patients
Ensure
patient records are updated accurately
To
arrange further appointments or tests as required (within the post holders
remit) that are specified from the documentation or requested by the clinician
To
develop a good understanding of QOF and the Enhanced Services provided by the
practice to aid appropriate coding
To
monitor the performance of the communication systems
To monitor
your workload
To report
any significant events that occur in relation to document management and
participate in any associated learning from incidents
To
provide cover to reception areas if required
Other
Duties
Provide holiday/sickness cover for the workflow
team
Attend training courses and meetings as required to
ensure you have the skills and information to carry out the role effectively
All staff must familiarise themselves with the
staff handbook which includes all aspects of H&S / confidentiality / data
protection etc
The list of duties in the job description should
not be regarded as exclusive or exhaustive.
There will be other duties and requirements associated with the
role. The Practice reserves the right to
update the job description from time to time to reflect changes to the role or
business needs.
It is not
essential that the person appointed has NHS experience; Attention to detail and
the ability to work methodically with good IT skills is more important
A good team
player is essential
Job description
Job responsibilities
Main Duties
To
categorise, route and allocate incoming mail, both paper and electronic
To read,
scan, code and action all documentation coming into the practice in relation to
patients
Ensure
patient records are updated accurately
To
arrange further appointments or tests as required (within the post holders
remit) that are specified from the documentation or requested by the clinician
To
develop a good understanding of QOF and the Enhanced Services provided by the
practice to aid appropriate coding
To
monitor the performance of the communication systems
To monitor
your workload
To report
any significant events that occur in relation to document management and
participate in any associated learning from incidents
To
provide cover to reception areas if required
Other
Duties
Provide holiday/sickness cover for the workflow
team
Attend training courses and meetings as required to
ensure you have the skills and information to carry out the role effectively
All staff must familiarise themselves with the
staff handbook which includes all aspects of H&S / confidentiality / data
protection etc
The list of duties in the job description should
not be regarded as exclusive or exhaustive.
There will be other duties and requirements associated with the
role. The Practice reserves the right to
update the job description from time to time to reflect changes to the role or
business needs.
It is not
essential that the person appointed has NHS experience; Attention to detail and
the ability to work methodically with good IT skills is more important
A good team
player is essential
Person Specification
Qualifications
Essential
- Excellent team and interpersonal skills
- Superb communicator (verbal and written).
- Good IT skills and used to working in an IT-dependent environment.
- Attention to detail
- Customer-care skills and ability to deal with the public.
- Excellent time management
- Ability to work in an organised, accurate and methodical manner
- Enthusiastic with energy and drive.
- Hard working, reliable and resourceful.
- Self-motivated and able to work with minimal direction.
- Tact and diplomacy.
- Honest, caring and empathetic
- Good team player
Desirable
- Experience of working in a general practice, medical environment
- Experience of clinical systems e.g. SystmOne
- Experience of working in an area dealing with sensitive and confidential information
Person Specification
Qualifications
Essential
- Excellent team and interpersonal skills
- Superb communicator (verbal and written).
- Good IT skills and used to working in an IT-dependent environment.
- Attention to detail
- Customer-care skills and ability to deal with the public.
- Excellent time management
- Ability to work in an organised, accurate and methodical manner
- Enthusiastic with energy and drive.
- Hard working, reliable and resourceful.
- Self-motivated and able to work with minimal direction.
- Tact and diplomacy.
- Honest, caring and empathetic
- Good team player
Desirable
- Experience of working in a general practice, medical environment
- Experience of clinical systems e.g. SystmOne
- Experience of working in an area dealing with sensitive and confidential information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
