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Beaconsfield Medical Practice

Medical Receptionist

The closing date is 30 April 2026

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Job summary

We are seeking a reliable and professional Medical Receptionist to join our friendly team on a fixed-term basis for 6 months with the possibility of extension depending on service needs. This is a key front-line role, providing an efficient and welcoming service to patients and supporting the smooth running of the practice

Main duties of the job

  • Act as the first point of contact for patients, providing a friendly and professional service
  • Manage appointment bookings, cancellations, and patient enquiries (in person, phone, and online)
  • Maintain and update patient records accurately using clinical system
  • Process repeat prescription requests in line with practice procedures
  • Action daily tasks as requested by the clinical team
  • Liaise with GPs, nurses, and other healthcare professionals to support patient care
  • Ensure patient confidentiality is maintained at all times
  • Support the smooth day-to-day running of the reception area

About us

We are a busy GP practice serving approximately 14,000 patients. Our clinical team consists of 7 GP Partners, supported by Associate GPs, Practice Nurses, Healthcare Assistants (HCAs), and a Phlebotomist.

We are also supported by a large and dedicated non-clinical team, including receptionists, administrators, workflow staff, and secretaries, all working collaboratively to deliver high-quality patient care and ensure the smooth day-to-day running of the practice.

In addition, we are part of a well-established Primary Care Network (PCN) comprising five local practices. Through the PCN, we benefit from a range of additional roles including Clinical Pharmacists, Pharmacy Technicians, First Contact Practitioners (MSK), a Frailty Team, and Social Prescribers, enhancing the services and support available to our patients.

Details

Date posted

17 April 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A0664-26-0000

Job locations

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG


Job description

Job responsibilities

  • To greet patients at the front desk (Ground Floor, 3rd & 4th Floors) and manage all queries effectively whilst maintaining patient confidentiality.
  • Manage all patient enquiries courteously via telephone and in person
  • Support triaging GP to process GP appointment requests efficiently signposting to the most appropriate appointment
  • Book appointments for Practice nurse, HCAs and Phlebotomist
  • Process any administrative tasks associated with Role
  • Action incoming tasks via the clinical system
  • Process repeat prescription requests in accordance with Practice guidelines
  • Monitor incoming emails to the practice generic account
  • Ensure that all messages/information is correctly relayed and in a timely manner
  • Clear rooms after surgeries
  • Check waiting area tidy
  • Maintain confidentiality at all times
  • Assist in maintaining high levels of infection control
  • To have a thorough knowledge of all Practice procedures/adhere to protocols
  • Other Duties
  • Provide holiday/sickness cover for reception
  • Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively
  • Assist Admin team with Quality Outcome Framework (QOF)

Job description

Job responsibilities

  • To greet patients at the front desk (Ground Floor, 3rd & 4th Floors) and manage all queries effectively whilst maintaining patient confidentiality.
  • Manage all patient enquiries courteously via telephone and in person
  • Support triaging GP to process GP appointment requests efficiently signposting to the most appropriate appointment
  • Book appointments for Practice nurse, HCAs and Phlebotomist
  • Process any administrative tasks associated with Role
  • Action incoming tasks via the clinical system
  • Process repeat prescription requests in accordance with Practice guidelines
  • Monitor incoming emails to the practice generic account
  • Ensure that all messages/information is correctly relayed and in a timely manner
  • Clear rooms after surgeries
  • Check waiting area tidy
  • Maintain confidentiality at all times
  • Assist in maintaining high levels of infection control
  • To have a thorough knowledge of all Practice procedures/adhere to protocols
  • Other Duties
  • Provide holiday/sickness cover for reception
  • Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively
  • Assist Admin team with Quality Outcome Framework (QOF)

Person Specification

Experience

Essential

  • Experience of working within a patient or customer facing role

Desirable

  • Experience of working within an NHS setting
Person Specification

Experience

Essential

  • Experience of working within a patient or customer facing role

Desirable

  • Experience of working within an NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beaconsfield Medical Practice

Address

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG


Employer's website

https://beaconsfieldmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Beaconsfield Medical Practice

Address

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG


Employer's website

https://beaconsfieldmedicalpractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Lisa Hall

lisa.hall29@nhs.net

01273552212

Details

Date posted

17 April 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

A0664-26-0000

Job locations

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG


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