Medical Receptionist

Job description

Job responsibilities

To have a thorough knowledge of all Practice procedures/adhere to protocols

Receive patients at front desk; dealing with all queries and requests including taking payment for any non GMS work carried out by the surgery

Deal with all telephone enquiries including booking appropriate appointments

• Process appointment requests efficiently and courteously via telephone and in person
• Registration of new patients; following procedures and protocols in place
• Be able to process computer data; including change of address ensuring they are still within Practice area
• Process repeat prescription requests in accordance with Practice guidelines
• Action incoming tasks
• Monitor incoming emails to the practice generic account
• Clear rooms after surgeries
• Check waiting area tidy
• Ensure that all messages/information is correctly relayed and in a timely manner
• Process any administrative tasks associated with Role
• Maintain confidentiality at all times
• Assist in maintaining high levels of infection control

Person Specification

Experience

Essential

• Excellent team and interpersonal skills
• Superb communicator (verbal and written).
• Good IT skills and used to working in an IT-dependent environment.
• Attention to detail
• Customer-care skills and ability to deal with the public.
• Excellent time management
• Ability to work in an organised, accurate and methodical manner
• Good listener and empathiser.
• Able to solve problems.
• Enthusiastic with energy and drive.
• Hard working, reliable and resourceful.
• Self-motivated and able to work with minimal direction.
• Tact, diplomacy & discretion
• Honesty
• Good sense of humour.
• Good team player

Desirable

• Experience of working in a general practice, medical environment
• Experience of clinical systems
• Experience of working in an area dealing with sensitive and confidential information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beaconsfield Medical Practice

Address

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG

Employer's website

https://beaconsfieldmedicalpractice.co.uk/ (Opens in a new tab)