Job summary
We are looking for a friendly, organised and reliable Receptionist to join our GP practice team. This is a key front-of-house role, supporting patients and clinicians by ensuring appointments, enquiries and information are handled efficiently and respectfully. If you enjoy working with people, can stay calm under pressure and want to be part of a healthcare team making a real difference, this role could be right for you.
Main duties of the job
As a Receptionist, you will be the first point of contact for patients, both in person and over the phone. Your responsibilities will include booking and managing appointments, signposting patients to the appropriate service, handling enquiries, and maintaining accurate patient records in line with confidentiality and data protection requirements. You will support the smooth running of the practice by working closely with clinical and administrative colleagues, managing day-to-day tasks, and helping ensure patients receive a safe, respectful and efficient service. The role requires good communication skills, attention to detail, and the ability to prioritise tasks in a busy environment.
About us
We are a well-established NHS GP practice with a supportive, team-focused working culture. Our team includes GPs, nurses, healthcare professionals and administrative staff who work collaboratively to provide high-quality patient care. We value professionalism, kindness and mutual respect, and we are committed to creating a positive working environment where staff feel supported, trained and valued. Full training will be provided, and there are opportunities to develop skills within primary care.
Job description
Job responsibilities
Job Purpose
The Receptionist is responsible for providing a
professional, courteous and efficient first point of contact for patients,
visitors and external organisations. The role supports the safe and effective
day-to-day running of the GP practice by managing appointments, handling
enquiries and ensuring patient information is dealt with confidentially and
accurately.
Key
Responsibilities
Patient contact and communication
-
Act as the first point of contact for patients,
both in person and by telephone
- Book, amend and cancel appointments in line with
practice procedures
- Signpost patients to the appropriate clinician
or service, including urgent and routine care
- Manage patient enquiries in a calm, respectful
and professional manner, including challenging situations
Administrative duties
-
Maintain accurate patient records on the
clinical system in line with data protection and confidentiality requirements
- Process repeat prescription requests in
accordance with practice protocols
- Support clinical and administrative staff with
day-to-day tasks as required
- Handle incoming and outgoing correspondence
appropriately
Confidentiality and information governance
-
Maintain strict confidentiality at all times in
accordance with GDPR, NHS guidance and practice policies
-
Ensure patient information is handled securely
and only shared on a need-to-know basis
Safety and quality
-
Be alert to safeguarding concerns and escalate
appropriately in line with practice policy
-
Support a safe environment by following health
and safety procedures
-
Contribute to a positive patient experience and
uphold practice standards
Teamworking
-
Work collaboratively with colleagues to ensure
smooth practice operations
-
Participate in training and team meetings as
required
-
Be flexible to support service needs, including
covering colleagues when necessary
Person
Specification
Essential
-
Good communication and interpersonal skills
-
Ability to work calmly and effectively in a busy
environment
-
Basic IT skills and willingness to learn
practice systems
-
Respect for confidentiality and patient privacy
Desirable
-
Previous experience in a receptionist or
customer-facing role
-
Experience of working in healthcare or an NHS
setting
-
Familiarity with clinical systems (e.g. EMIS)
Training and
Development
Full training will be provided, including induction, system
training and mandatory training relevant to the role. Ongoing support and
development opportunities will be available.
Job description
Job responsibilities
Job Purpose
The Receptionist is responsible for providing a
professional, courteous and efficient first point of contact for patients,
visitors and external organisations. The role supports the safe and effective
day-to-day running of the GP practice by managing appointments, handling
enquiries and ensuring patient information is dealt with confidentially and
accurately.
Key
Responsibilities
Patient contact and communication
-
Act as the first point of contact for patients,
both in person and by telephone
- Book, amend and cancel appointments in line with
practice procedures
- Signpost patients to the appropriate clinician
or service, including urgent and routine care
- Manage patient enquiries in a calm, respectful
and professional manner, including challenging situations
Administrative duties
-
Maintain accurate patient records on the
clinical system in line with data protection and confidentiality requirements
- Process repeat prescription requests in
accordance with practice protocols
- Support clinical and administrative staff with
day-to-day tasks as required
- Handle incoming and outgoing correspondence
appropriately
Confidentiality and information governance
-
Maintain strict confidentiality at all times in
accordance with GDPR, NHS guidance and practice policies
-
Ensure patient information is handled securely
and only shared on a need-to-know basis
Safety and quality
-
Be alert to safeguarding concerns and escalate
appropriately in line with practice policy
-
Support a safe environment by following health
and safety procedures
-
Contribute to a positive patient experience and
uphold practice standards
Teamworking
-
Work collaboratively with colleagues to ensure
smooth practice operations
-
Participate in training and team meetings as
required
-
Be flexible to support service needs, including
covering colleagues when necessary
Person
Specification
Essential
-
Good communication and interpersonal skills
-
Ability to work calmly and effectively in a busy
environment
-
Basic IT skills and willingness to learn
practice systems
-
Respect for confidentiality and patient privacy
Desirable
-
Previous experience in a receptionist or
customer-facing role
-
Experience of working in healthcare or an NHS
setting
-
Familiarity with clinical systems (e.g. EMIS)
Training and
Development
Full training will be provided, including induction, system
training and mandatory training relevant to the role. Ongoing support and
development opportunities will be available.
Person Specification
Qualifications
Essential
- Good standard of written and spoken English
- Basic IT literacy skills (email, keyboard, ability to learn clinical systems)
Desirable
- GCSEs (or equivalent) in English and Maths
- Relevant administrative or customer service training
- Previous experience in working in NHS environment
Person Specification
Qualifications
Essential
- Good standard of written and spoken English
- Basic IT literacy skills (email, keyboard, ability to learn clinical systems)
Desirable
- GCSEs (or equivalent) in English and Maths
- Relevant administrative or customer service training
- Previous experience in working in NHS environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.