Job responsibilities
Job
Description
Post Title
Medical Receptionist
Reports to
Office Manager
Accountable to
Dr Kumar
Responsible for
Reception Services
Job Summary
To provide the first point
of contact to patients and other visitors to enable access to appropriate
services in a professional and courteous manner.
To undertake clerical duties
as necessary and to enter relevant data onto the computer system. To provide support for clinicians to enable
the effective day to day running of the practice.
Main Responsibilities
Reception
To ensure that patients and
visitors are greeted professionally and courteously and directed to the
appropriate services.
To deal with queries
effectively and efficiently in line with practice procedures.
To be responsible for the
appointment diary and appointment system by making changes and the
cancellation of appointments as requested.
To be responsible for
diverting and restoring the telephone service
To act as chaperone within a
clinical consultation when requested
To ensure that all general
areas are kept tidy and presentable.
To ensure all literature and
posters within the practice are up to date.
Administration
To undertake general filing
in a timely and accurate manner.
To undertake photocopying/scanning
in a timely and accurate manner.
To be responsible for
liaising with other agencies such as the ambulance service, hospital clinics,
other practices and community services.
To be responsible for
opening and the distribution of incoming post in line with practice
procedure.
To be responsible for
completing forms, letters and referrals as requested by practice staff.
To be responsible for
generating repeat prescriptions.
To be responsible for the
summarising and tagging of patient notes as appropriate.
To be responsible for the
management of patient notes in line with practice procedures.
To be responsible for
completing NHS Email Admin
To be responsible for
completing GP Links Admin
To be responsible for
returning patients full paper records to the PCSE when a patient has left the
practice
To take turns in making
refreshments.
Computer/IT
To utilise medical software
systems to enable the effective handling of patients and practice information
and information supplied by other agencies.
To be responsible for
reading and the action emails on a daily basis.
To input data accurately
onto patient records and software systems..
General
Areas
Other Duties
The information supplied above
is intended to summarise the key responsibilities and duties of the
role. The post holder may be required
from time to time to carry out other reasonable requests and duties as
required, consistent with the responsibilities of the grade.
Job Design and Review
This job description may be
subject to change in the future. Any
proposed changes will normally be discussed fully with the post holder and
confirm via the issue of an updated job description.
Confidentiality and Data Protection
All staff who have access to
personal data in relation to patients or staff will be aware of their
responsibilities under the Data Protection Act 1998 and will abide by the
eight principles of the Act. Any
breach of the Act could result in disciplinary action being taken and
criminal charges being brought against the individual who has breached the
Act.
Health and Safety
Individual employees ofDr Kumar, Dr Taunk and Dr Kasliwal - Brace
street Health Centreand other employees contracted to work on the premises have an equal
responsibility, along with managers and supervisors, for maintaining safe
working practices for the health and safety of themselves and other persons
who may be affected by their acts or omissions at work.
All employees must adhere to
their duties under the Health and Safety at Work Act 1974 and other
associated safety legislation, including all new Health & Safety
Regulations. In addition employees
must comply with all the Practice policies relating to Health & Safety
and Risk Management to secure a safe workplace and will draw managements
attention to any deficiencies and/or hazards, which might prove detrimental
to themselves or others.
There is a general
responsibility for employees to act sensibly and reasonably, and mandatory
health and safety training sessions.
Clinical Governance
All employees are required
to actively contribute towards the organisations clinical governance
systems, taking responsibility as appropriate for quality standards and work
towards the continuous improvement in clinical and service quality.
Policies and Procedures
All staff will familiarise
themselves with Practice policies, procedures and protocols
relating to their service and work within the guidelines at all times.
Diversity
All staff through personal
example, open commitment and clear action, should ensure that diversity is
positively valued, resulting in equal access and treatment in employment,
service delivery and external communications.
To be familiar with, actively promote and work within, the spirit of
the Practices Equal Opportunities policies at all times.
Personal/Professional
Development
All staff will participate
in any training programme implemented by the Practice as part of this
employment, such training to include:
Participation in an annual
individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking responsibility for
own development, learning and performance and demonstrating skills and
activities to others who are undertaking similar work.
Quality
All employees will strive to
maintain quality within the practices, and will:
Alert other team members to
issues of quality and risk
Assess own performance and
take accountability for own actions, either directly or under supervision
Contribute to the
effectiveness of the team by reflecting on own and team activities and making
suggestions on ways to improve and enhance the teams performance
Work effectively with
individuals in other agencies to meet patients needs
Effectively manage own time,
workload and resources.
Communication
All staff should recognise the importance of
effective communication within the team and will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognise
peoples needs for alternative methods of communication and respond
accordingly.
Contribution
to the Implementation of Services
Apply the Practices policies,
standards and guidance
Discuss with other members
of the team how the policies, standards and guidelines will affect own work
Participate in audit where
appropriate.