Job summary
Sleights and Sandsend Medical Practice is currently looking to fill a vacancy for a medical receptionist and administrator. We are looking for a hard working, energetic person who takes pride in helping others with excellent customer service skills.
Main duties of the job
The job holder will be responsiblefor undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us
Sleights and
Sandsend Medical Practice is a General Medical Services Practice, located near
Whitby, North Yorkshire. It has a current list size of 5,200 patients.
We aspire
to care for the whole person, and for
the health of the environment and our community.
We aim to
approach all situations with integrity and humanity.
We value
our patients dignity and seek to provide premises which are appropriately
equipped, friendly, comfortable and promote confidentiality. We are Armed
Forces veteran friendly accredited, Safe Surgery accredited and support the Ask
Ani initiative.
We work in
partnership with the local community to encourage and empower patients to take
responsibility for their own wellbeing as far as possible.
We value
the primary health care team and regard our healthy functioning as key to the
delivery of high-quality general practice. To that end we seek to support and
encourage each others wellbeing and professional development.
We value
each persons contribution towards the practice and seek opportunities staff to
development.
We are
involved in the training and development of doctors, nurses, medical students
and other team members, and committed to this being of the highest possible
level.
We
acknowledge our limitations, making these a basis for ongoing learning and
growth.
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist/administrator. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Process in person, telephone and e-requests for
appointments
Answer incoming phone calls, transferring calls
or dealing with the callers request appropriately
Care navigate patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to,
requests from patients, team members and external agencies
Process referrals to external agencies such as
secondary care using the electronic referral system (ERS)
Process inbound letters as requested
Process all did not attend (DNA) letters in
accordance with current policy
Action GP2GP tasks
Read code data on the clinical system
Photocopy documentation as required
File and store records as required
Input new and temporary registrations and
relevant patient information as required
Input data into the patients healthcare
records as necessary
Scan patient related documentation and
attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR,
insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative
queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
at all times
Monitor and maintain the reception area and
notice boards
Support all clinical staff with general tasks
as requested
Complete opening and closing procedures in
accordance with the duty rota
Ordering and monitoring of stationery supplies
Job description
Job responsibilities
The
following are the core responsibilities of the receptionist/administrator. There
may be on occasion, a requirement to carry out other tasks; this will be
dependent upon factors such as workload and staffing levels:
Process in person, telephone and e-requests for
appointments
Answer incoming phone calls, transferring calls
or dealing with the callers request appropriately
Care navigate patients to the correct service
Process incoming and outgoing mail
Initiating contact with and responding to,
requests from patients, team members and external agencies
Process referrals to external agencies such as
secondary care using the electronic referral system (ERS)
Process inbound letters as requested
Process all did not attend (DNA) letters in
accordance with current policy
Action GP2GP tasks
Read code data on the clinical system
Photocopy documentation as required
File and store records as required
Input new and temporary registrations and
relevant patient information as required
Input data into the patients healthcare
records as necessary
Scan patient related documentation and
attaching scanned documents to patients healthcare records
Process requests for information i.e. SAR,
insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries (including administrative
queries) as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area
at all times
Monitor and maintain the reception area and
notice boards
Support all clinical staff with general tasks
as requested
Complete opening and closing procedures in
accordance with the duty rota
Ordering and monitoring of stationery supplies
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above / 4 or above)
Desirable
- NVQ Level 2 in administration
- NVQ Level 2 in customer service
Experience
Essential
- Experience
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
Qualifications
Essential
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above / 4 or above)
Desirable
- NVQ Level 2 in administration
- NVQ Level 2 in customer service
Experience
Essential
- Experience
- Experience of working with the general public
Desirable
- Experience of administrative / receptionist duties
- Experience of working in a health care setting
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
