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Lowther Medical Centre

Receptionist

The closing date is 20 December 2025

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Job summary

We are looking for 2 part-time Receptionists to join our established team here at Lowther Medical Centre.

The successful candidates will be enthusiastic team players who are looking for a varied and rewarding career in a general practice environment. Strong customer service skills are an essential part of this role as well as attention to detail.

Applicants should be friendly, well organised and have great communication skills. A background in busy customer facing environments is advantageous, however, full training will be provided.

We currently have 2x 20 hour Receptionist roles available, however, we would be willing to consider a full time post for the right candidate.

Main duties of the job

Our Receptionists carry out a variety of tasks each day to help our patients access the support they need from our practice. This includes a range of tasks from answering enquiries, booking appointments and helping with repeat prescriptions.

About us

Lowther Medical Center is part of the North Cumbria Primary Care Alliance who provide not-for-profit care for patients across our area.

Details

Date posted

03 December 2025

Pay scheme

Other

Salary

£12.21 to £12.35 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0658-25-0000

Job locations

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG


Job description

Job responsibilities

PRINCIPAL RESPONSIBILITIES

1. Opening the premises, de-activating the alarm and checking heat and ventilation.(as necessary). Ensuring practice rooms and waiting areas are prepared ready for surgery.

2. Answering general enquiries, explaining surgery procedures, making new and follow up appointments and receiving and managing requests for repeat prescriptions.

3. Use the computer to undertake new prescriptions and repeat prescriptions for checking by the doctor before collection.

4. To deal with practice tasks on a daily basis, ensuring that the action is either completed or forwarded on.

5. Receiving and directing patients on arrival in a courteous and efficient manner.

6. Receiving and updating requests for home visits,

7. Ensuring that an adequate supply of stationary is available in the consulting rooms and the reception area. (as necessary)

8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters.

9. Ensuring all work activity is completed daily .

10. To abide by all Practice protocols and take personal responsibility to keep up to date with training and changes in Practice systems.

11. To undertake additional duties as may be determined from time to time commensurate with the range of activities described above.

12. If the surgery is running late you will have to stay until the GP is finished or the GP does not require you to stay.

13. As well as your core hours, you will also be required to cover holidays and sickness for your reception colleagues.

14. You may be required to work at other NCPCs practices in the Copeland area.

Job description

Job responsibilities

PRINCIPAL RESPONSIBILITIES

1. Opening the premises, de-activating the alarm and checking heat and ventilation.(as necessary). Ensuring practice rooms and waiting areas are prepared ready for surgery.

2. Answering general enquiries, explaining surgery procedures, making new and follow up appointments and receiving and managing requests for repeat prescriptions.

3. Use the computer to undertake new prescriptions and repeat prescriptions for checking by the doctor before collection.

4. To deal with practice tasks on a daily basis, ensuring that the action is either completed or forwarded on.

5. Receiving and directing patients on arrival in a courteous and efficient manner.

6. Receiving and updating requests for home visits,

7. Ensuring that an adequate supply of stationary is available in the consulting rooms and the reception area. (as necessary)

8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters.

9. Ensuring all work activity is completed daily .

10. To abide by all Practice protocols and take personal responsibility to keep up to date with training and changes in Practice systems.

11. To undertake additional duties as may be determined from time to time commensurate with the range of activities described above.

12. If the surgery is running late you will have to stay until the GP is finished or the GP does not require you to stay.

13. As well as your core hours, you will also be required to cover holidays and sickness for your reception colleagues.

14. You may be required to work at other NCPCs practices in the Copeland area.

Person Specification

Qualifications

Essential

  • Experience in providing great customer service, confident working with computers, experience of working in fast paced environments and organised with good attention to detail.

Desirable

  • The below are advantageous but not essential: Experience of working in a receptionist role and experience of working in a health care environment.
Person Specification

Qualifications

Essential

  • Experience in providing great customer service, confident working with computers, experience of working in fast paced environments and organised with good attention to detail.

Desirable

  • The below are advantageous but not essential: Experience of working in a receptionist role and experience of working in a health care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lowther Medical Centre

Address

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG


Employer's website

https://www.lowthermedical.co.uk/ (Opens in a new tab)

Employer details

Employer name

Lowther Medical Centre

Address

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG


Employer's website

https://www.lowthermedical.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Administrator

Louise Cann

louise.cann@nhs.net

Details

Date posted

03 December 2025

Pay scheme

Other

Salary

£12.21 to £12.35 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0658-25-0000

Job locations

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG


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