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Hatfield Health Centre

GP Receptionists

The closing date is 14 November 2025

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Job summary

Are you thinking you want a new start and a fresh challenge?

Due to an internal promotion within the reception team, an exciting opportunity has arisen at our established and busy GP practice for enthusiastic receptionists to join our friendly team, on a permanent contract.

We are a SystmOne practice. Experience as a GP receptionist is highly desirable.

We reserve the right to close applications at an earlier date than specified.

Main duties of the job

The main responsibilities of the post-holder will be to assist and direct patients in accessing the appropriate service or healthcare in a courteous, efficient, and effective way.

About us

Hatfield Health Centre consists of 5 GP Partners, 3 Salaried GPs, 1 Physician Associate, 2 Clinical Pharmacists, plus support from:

Practice nurses

Healthcare Assistants

Physiotherapists

Community Mental Health Nurse

Management Team

Secretaries, Administrators and Receptionists

We are based in a modern, purpose built surgery with other health care organisations, including a pharmacy, set in a semi- rural town location. There is parking on site and local bus services.

Details

Date posted

31 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0655-25-3010

Job locations

Hatfield Health Centre

Ash Hill Road

Hatfield, Doncaster

DN7 6JH


Job description

Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients to relevant services and health care professionals.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Some administrative tasks e.g- processing prescriptions, registering and deducting patients

Job description

Job responsibilities

Main Duties / Key Tasks:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Provide care navigation/signposting of patients to relevant services and health care professionals.

Receive and make telephone calls as required.

Liaise with other clinical staff including district nurses, health visitors, etc.

To work in accordance with practice protocols.

Deal with all general enquiries, explain procedures and make new and follow up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed.

Enter requests for appointments, tasks, general queries into clinical systems, ensuring to carefully record all relevant details and referring to doctor where necessary.

Ensure efficient running of appointment system and monitor flow of patients into treatment/consulting rooms.

Some administrative tasks e.g- processing prescriptions, registering and deducting patients

Person Specification

Qualifications

Desirable

  • GCSE grade A to C in English and Maths or equivalent

Experience

Essential

  • Good IT knowledge and skills.
  • Experience of working in a patient or customer facing role, e.g health/ social care, pharmacy, retail or hospitality.
  • Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
  • Friendly, approachable, flexible manner.
  • Excellent attention to detail.
  • Willingness to learn new processes and systems
  • Thrives in a fast paced working environment

Desirable

  • Experience of working as a receptionist in General Practice, NHS, Social Care or similar environment preferred.
  • Experience of using SystmOne.
  • Highly responsive and able to adapt to what is required.
Person Specification

Qualifications

Desirable

  • GCSE grade A to C in English and Maths or equivalent

Experience

Essential

  • Good IT knowledge and skills.
  • Experience of working in a patient or customer facing role, e.g health/ social care, pharmacy, retail or hospitality.
  • Excellent listening, written and interpersonal skills with both staff, patients and other healthcare professionals.
  • Friendly, approachable, flexible manner.
  • Excellent attention to detail.
  • Willingness to learn new processes and systems
  • Thrives in a fast paced working environment

Desirable

  • Experience of working as a receptionist in General Practice, NHS, Social Care or similar environment preferred.
  • Experience of using SystmOne.
  • Highly responsive and able to adapt to what is required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hatfield Health Centre

Address

Hatfield Health Centre

Ash Hill Road

Hatfield, Doncaster

DN7 6JH


Employer's website

https://www.hatfieldhealthcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hatfield Health Centre

Address

Hatfield Health Centre

Ash Hill Road

Hatfield, Doncaster

DN7 6JH


Employer's website

https://www.hatfieldhealthcentre.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Margaret McAleer

syicb-doncaster.hatfield-practice@nhs.net

01302897600

Details

Date posted

31 October 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A0655-25-3010

Job locations

Hatfield Health Centre

Ash Hill Road

Hatfield, Doncaster

DN7 6JH


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