Job summary
Pioneer Medical Group comprises of 3 practices including Avonmouth Medical Centre, Ridingleaze Health Hub and Bradgate Surgery. We are seeking friendly, kind, professional and enthusiastic Care Navigators to help us manage and deliver first class healthcare to our patients.
Main duties of the job
Most of your role will be telephone based, and duties will typically include:
- Assisting and signposting patients in accessing the appropriate service or healthcare professional
- Providing general assistance to the practice team and other healthcare providers
- Providing non-clinical information or advice to patients / relatives
- Work alongside the duty team to ensure patients receive the right care at the right time from the right person
- Ensuring that appointments are booked as per practice protocols
Other tasks include: registering patients, maintaining patient records, managing patients medication requests, scanning documents and reception duties. You will also be required to undertake any other duties that may be reasonably requested of you to help the department run smoothly.
About us
Pioneer is a 3 site practice rated CQC outstanding, aiming to deliver exemplary medical care which is accessible, responsive and caring.
Our care navigation role is a fast paced, demanding but a very rewarding position within the practice. We strive to provide a positive and professional experience for all our patients.
4 week induction training will be given.
Benefits include
- Company events
- Employee discount
- Free parking
- Store discount
- Wellness programme
Job description
Job responsibilities
Most of your role will be telephone based, and duties will typically include:
- Assisting and signposting patients in accessing the appropriate service or healthcare professional
- Providing general assistance to the practice team and other healthcare providers
- Providing non-clinical information or advice to patients / relatives
- Work alongside the duty team to ensure patients receive the right care at the right time from the right person
- Ensuring that appointments are booked as per practice protocols
Other tasks include: registering patients, maintaining patient records, scanning documents and reception duties. You will also be required to undertake any other duties that may be reasonably requested of you to help the department run smoothly.
Job description
Job responsibilities
Most of your role will be telephone based, and duties will typically include:
- Assisting and signposting patients in accessing the appropriate service or healthcare professional
- Providing general assistance to the practice team and other healthcare providers
- Providing non-clinical information or advice to patients / relatives
- Work alongside the duty team to ensure patients receive the right care at the right time from the right person
- Ensuring that appointments are booked as per practice protocols
Other tasks include: registering patients, maintaining patient records, scanning documents and reception duties. You will also be required to undertake any other duties that may be reasonably requested of you to help the department run smoothly.
Person Specification
Experience
Essential
- Experience of dealing with confidential data
- Basic knowledge of working with or communicating with the public
- Ability to handle information securely and confidentially
- Ability to work cooperatively as part of a team
- Strong customer service skills
- Able to work efficiently and have great attention to detail
Qualifications
Essential
- Recognised standard education at GCSE level
Person Specification
Experience
Essential
- Experience of dealing with confidential data
- Basic knowledge of working with or communicating with the public
- Ability to handle information securely and confidentially
- Ability to work cooperatively as part of a team
- Strong customer service skills
- Able to work efficiently and have great attention to detail
Qualifications
Essential
- Recognised standard education at GCSE level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
