Job summary
A new and exciting opportunity has arisen for an accomplished and highly motivated GP Receptionist to join the team at Eltham Palace Surgery.
The successful candidate will be motivated, committed, and forward-thinking with experience working within a GP Practice.
Main duties of the job
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Previous experience of GP reception work and EMIS computer system preferable.
About us
Eltham Palace is a GP Practice in Eltham (Greenwich), serving 8,800 patients.
We have 2 GP partners, 4 Sessional GPs, Practice Nurse, Clinical Pharmacists and highly committed and enthusiastic administrative and reception staff.
We adopt a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence.
Clinical Software: EMIS Web
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
- Maintain and monitor the practice appointment system
- Process personal telephone and e-requests for appointments
- Answer incoming phone calls transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients team members and external agencies
- Clinically code data on EMIS Web and Docman
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information i.e. SAR insurance solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean tidy effective working area at all times
- Monitor and maintain the reception area and notice board
- Support all clinical staff with general tasks as requested
Job description
Job responsibilities
The following are the core responsibilities of the Receptionist. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.
- Maintain and monitor the practice appointment system
- Process personal telephone and e-requests for appointments
- Answer incoming phone calls transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients team members and external agencies
- Clinically code data on EMIS Web and Docman
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information i.e. SAR insurance solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean tidy effective working area at all times
- Monitor and maintain the reception area and notice board
- Support all clinical staff with general tasks as requested
Person Specification
Experience
Essential
- Previous experience of GP reception work and EMIS computer system preferable but not essential.
Person Specification
Experience
Essential
- Previous experience of GP reception work and EMIS computer system preferable but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).