Job responsibilities
Job responsibilities and Accountabilities:
Assist
the Clinical Lead and Medical Director in implementing systems and processes
that will ensure excellent standards of care
Undertake
face to face assessment and treatment of patients who attend the Urgent
Treatment Centre [UTC] and Faversham Medical Group, including home visits.
Provide
assessment, treatment and diagnosis at point of first contact, by attending to
patients in a variety of clinical or non-clinical settings according to
patients needs including care planning.
Refer
patients to an alternative care setting or treat and discharge as appropriate
Ensure
that professional standards are maintained in the provision of care within the
guidance by the Department of Health and the NMC, HCPC or other relevant
authority.
Ensure
that the robust system in place for maintaining clinical governance within
Faversham Medical Group (FMG) is adhered to.
Implement
the monitoring plan designed by the Clinical Lead, Medical Director (MD) to
evaluate standards of evidence based care and practice. Report results to the Clinical Lead and
assist in developing action plans where necessary to improve standards and
feed-back the results to the Clinical Lead and MD
Network
with external care providers to ensure continuity of care
Link
with the Clinical Governance Team to ensure clinical policies and procedures
are current
Management:
Provide
leadership and support to Receptionist/HCAs
Assist
the Clinical Lead to establish the mandatory training requirements of the HCA
roles and identify training resources
Ensure
an efficient and effective service delivery by actively supporting the Clinical
Lead and other members of the team
Ensure
records are kept on FMG activities and produce statistical data
Ensure
accurate learning and development records are maintained
Professional and Clinical:
Provide
professional leadership for all Receptionists/HCAs providing a source of
advice, consultation and support, to lead and motivate
Be
conversant with the NMC or HCPC Code of Professional Conduct and any associated
national guidelines and abide by their guidance
Support
the implementation of any audit findings
Communication and Key Working Relationships:
The
post holder must be able to demonstrate excellent communication and
interpersonal skills at all times, and build and maintain good working
relationships with all stakeholders including the following:
Clinical
Lead
Medical
Director
Operational
Project Leads
HR
Team
CQC,
IG and Safeguarding leads
Clinical
Governance Team
Business
Manager
Urgent Care
Practitioners
Receptionists/HCA
Practice
Nursing Team
Administrative
Team
GPs at FMG
Multi-disciplinary
team within FMG
Out of hours
services
Other Urgent
Treatment Centres, A&Es, Hospitals
Administration and professional responsibilities:
Participate in the administrative and professional responsibilities of
the practice team.
Ensure accurate and legible notes of all consultations and treatments
are recorded in the patients notes.
Ensure the clinical computer system is kept up to date, with accurate
details recorded and amended.
Ensure appropriate items of service claims are made accurately,
reporting any problems to the practice administrator.
Ensure accurate completion of all necessary documentation associated
with patient health care and registration with the practice.
Ensure collection and maintenance of statistical information required
for regular and ad hoc reports and audit.
Attend and participate in practice meetings as required.
Restocking and maintenance of clinical areas and consulting rooms.
Supplies and equipment:
Maintenance of equipment and stock relating to patient care.
Training, professional and personal development:
The
post holder will participate in any training programme implemented by the
practice as part of this employment, such training to include:
Training requirements will be monitored by yearly appraisal and will be
in accordance with practice requirements.
Personal development will be encouraged and supported by the
practice. It is the individuals
responsibility to remain up to date with recent developments.
Taking responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar work.
Participate in the education and
training of students of all disciplines and the induction of all members of the
practice staff where appropriate.
Develop and maintain an in house
training programme reporting to the practice manager.
Maintain continued education by
attendance at courses and study days as deemed useful or necessary for
professional development, ensuring revalidation requirements are met.
If it is necessary to expand the role
to include additional responsibilities, full training will be given.
Develop and maintain a Personal
Development Plan.
Liaison:
As well as the clinical team, there is a need to work closely with
reception to ensure the smooth running of the practice, reporting any problems
encountered to the relevant person and ensuring everyone is aware of the
different roles within the clinical team.
There is also the need to establish and
maintain good liaison with other surgeries and agencies, including secondary
care
Meetings:
It will be necessary to attend and contribute to various practice
meetings as requested. Attendance at
such meetings will be mandatory.
