IT Assistant - Care Coordinator

Job description

Job responsibilities

The duties and responsibilities to be undertaken by the IT assistant may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the IT Manager/Business Managers, dependent on current and evolving practice workload and staffing levels:

Act as the initial point of contact for Faversham Medical Group staff seeking IT support, providing prompt resolution to technical issues to minimise service disruptions.

Log, track, and manage IT support requests with external service providers, ensuring timely follow-up and resolution of issues.

Provide frontline support for various IT systems, including PCs, laptops, printers, tablets, telephones, touchscreen kiosks, and card machines. Troubleshoot hardware, software, and network issues, ordering replacements, and escalating complex problems when necessary.

Support the setup of new staff, including workstation preparation, account creation [Including but not limited to Windows, EMIS, NHS Mail, eConsult, IP phone system], and providing basic IT induction.

Maintain the IT asset register, and conducting regular audits to ensure accurate inventory and manage stock.

Develop expertise in clinical software, EMIS, and become a key resource for staff training and support.

Assist the IT Manager to:

Install, configure, and maintain IT hardware and software, including phone systems and the clinical systems user base, ensuring systems are secure and fully operational across the organisation.

Administer and maintain local IT infrastructure, including structured cabling, network distribution and workstation cable management.

Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices.

Support clinical systems like EMIS, offering staff training and troubleshooting assistance as a key user.

Carry out IT-related projects such as system upgrades, migrations, and process automation.

Ensure compliance with the Data Security and Protection Toolkit [DSPT] and other relevant IT policies and standards.

Act as a point of contact for third-party vendors regarding warranty issues, procurement, and support claims.

Develop and maintenance of Practice documentation, resources, training manuals, and user guidance to promote staff understanding and support.

Relocate and reconfigure IT equipment during internal moves to ensure continued operational efficiency.

Maintain the functionality of digital systems, such as waiting room displays, touchscreen kiosks, and meeting screen setup.

Provide advice and solutions for technical issues, ensuring minimal recurrence.

Deal with other tasks and projects as and when required, including complex queries, backups, and virus protection tasks.

Person Specification

Knowledge and Skills

Essential

• A great working knowledge of computer and other skills relating to computers and IT (as well as a passion for all things digital media)
• To effectively communicate with different groups and individuals in various situations.
• Ability to troubleshoot and repair issues.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage own workload.
• Ability to analyse and interpret information and present results in a clear and concise manner.
• Able to work to deadlines whilst maintaining data protection and confidentiality.
• Able to demonstrate commitment and understanding of confidentiality in relation to the post.
• Ability to work under pressure and with flexibility.

Desirable

• Evidence of organisational skills.

Qualifications

Essential

• GCSE grade A to C in English & Maths or equivalent level.
• IT recognised qualification appropriate for the role.

Experience

Essential

• Excellent working knowledge of various IT systems including Microsoft Packages and Website tools.
• Proven experience working within a role that would provide you with the necessary transferable skills required to undertake the role effectively.
• Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
• Experience of working within a team.
• Developing presentation materials & reports.

Desirable

• Experience of undertaking an IT support role.
• Experience of networking
• Experience using EMIS software.
• NHS or recent practice experience.

Other

Essential

• Evidence of the ability to grasp new concepts and work on a self-directed basis.
• Demonstrate due regard for safeguarding and promoting the welfare of children.
• Interest in/aptitude for learning new skills/taking on new challenges.
• Ability to work Bank Holidays

Desirable

• Evidence of recent self-directed learning or development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Faversham Medical Practice

Address

Faversham Health Centre

Bank Street

Faversham

Kent

ME13 8QR

Employer's website

https://www.favershammedicalpractice.nhs.uk/ (Opens in a new tab)