Job responsibilities
Job Summary
To assist medical personnel in the care of practice
patients, to include treatment, preventative care, screening and patient
education.
The post will also include some administrative
duties.
A uniform and name badge, which is supplied by the
practice, must be worn at all times.
They will act as a focal point of communication
between patients, doctors, nurses and other members of the primary health care
team.
Duties and responsibilities
1. Nursing
New patient registration checks, Health checks,
Carers Health Checks, Diabetes Health Checks including completing any necessary
paperwork
BP & 24-hour BP monitoring, Weight monitoring,
ECGs
Urinalysis, phlebotomy, other samples as applicable
Provide lifestyle advice to patients making any
necessary referrals within the practice
Ensure specimens are labelled and bagged ready for
collection with the necessary paperwork completed. Ensure clinical waste
collection runs smoothly, reporting any problems to the nurse manager
Ensure sharps bins are ready for collection
restocking/ maintenance of equipment
Restocking of clinical areas and consulting rooms.
2. Administration and professional responsibilities
Participate in the administrative and professional
responsibilities of the practice team
Ensure accurate and legible notes of all
consultations and treatments are recorded in the patient's notes
Ensure the clinical computer system is kept up to
date with accurate details recorded
Ensure appropriate items of service claims are made
accurately, reporting any problems to the practice administrator
Ensure accurate completion of all necessary
documentation associated with patient health care and registration with the
practice
Ensure collection and maintenance of statistical
information required for regular and ad hoc reports
Attend and participate in practice meetings as
required
Assist in formulation of practice philosophy,
strategy and policy
Restocking and maintenance of clinical areas and
consulting rooms
To create and send recall letters for clinics
Covid, Flu and other applicable vaccinations
Ordering and display of health promotion materials
3. Management of appointment system
Ensure total familiarity with all appointment
systems
Be able to book appointments and recalls, ensuring
sufficient information is recorded to enable retrieval of the medical record
Monitor flow of patients into the waiting room,
ensuring the appointment system accurately reflects the arrival of patients
Monitor effectiveness of the system and report any
problems or variations to Management
4. Any other delegated duties
considered appropriate to the post
SPECIAL REQUIREMENTS FOR THE
POST
An understanding, acceptance and adherence to the
need for strict confidentiality
An ability to use own judgement, resourcefulness,
common sense and local knowledge, to respond to patients' enquiries and
requests while adhering to practice limitations
An understanding and acceptance of own capabilities
and awareness of own limitations
Ability to work without direct supervision and
determine own workload priorities
Basic keyboard and computer skills
Flexibility of working hours
Excellent communication skills
5. Confidentiality
In the course of seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this
job description, the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other healthcare
workers. They may also have access to information relating to the practice as a
business organisation. All such information from any source is to be regarded
as strictly confidential
Information relating to patients, carers,
colleagues, other healthcare workers or the business of the practice may only
be divulged to authorised persons in accordance with the practice policies and
procedures relating to confidentiality and the protection of personal and
sensitive data
6. Health & safety
The post-holder will implement and lead on a full
range of promotion and manage their own and others' health and safety and
infection control as defined in the practice Health & Safety policy, the
practice Health & Safety manual, and the practice Infection Control policy
and published procedures.
This will include (but will not be limited to):
Using personal security systems within the
workplace according to practice guidelines
Awareness of national standards of infection
control and cleanliness and regulatory / contractual / professional
requirements, and good practice guidelines
Responsible for the correct and safe management of
the specimens process, including collection, labelling, handling, use of
correct and clean containers, storage and transport arrangements
Management and maintenance of Personal Protective
Equipment (PPE) for the practice, including provision, ordering, availability
and ongoing correct usage by staff
Responsible for hand hygiene across the practice
Ownership of infection control and clinically based
patient care protocols, and implementation of those protocols across the
practice
Active observation of current working practices
across the practice in relation to infection control, cleanliness and related
activities, ensuring that procedures are followed and weaknesses / training
needs are identified, escalating issues as appropriate
Identifying the risks involved in work activities
and undertaking such activities in a way that manages those risks across
clinical and patient process
Making effective use of training to update
knowledge and skills, and initiate and manage the training of others across the
full range of infection control and patient processes
Monitoring practice facilities and equipment in
relation to infection control, ensuring that provision of hand cleansing
facilities, wipes etc. are sufficient to ensure a good clinical working
environment. Lack of facilities to be escalated as appropriate.
Safe management of sharps procedures including
training, use, storage and disposal
Using appropriate infection control procedures,
maintaining work areas in a tidy, clean and sterile, and safe way, free from
hazards. Initiation of remedial / corrective action where needed or escalation
to responsible management
Actively identifying, reporting, and correction of
health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas
generally clean, sterile, identifying issues and hazards/ risks in relation to
other work areas within the business, and assuming responsibility in the
maintenance of general standards of cleanliness across the business in
consultation (where appropriate) with other sector managers
Undertaking periodic infection control training
(minimum once annually)
Routine management of own team / team areas, and
maintenance of workspace standards
Waste management, including collection, handling,
segregation, container management, storage and collection
Spillage control procedures, management and
training
Decontamination control procedures, management and
training, and equipment maintenance
Maintenance of sterile environments
Demonstrate due regard for safeguarding and
promoting the welfare of children.
7. Equality and diversity
The post-holder will support the equality,
diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of
people's rights, interpreting them in a way that is consistent with practice
procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs
of patients, carers and colleagues
Behaving in a manner which is welcoming to and of
the individual, is non-judgmental and respects their circumstances, feelings
priorities and rights.
8. Personal/Professional
development
The post-holder will participate in any training
programme implemented by the practice as part of this employment, such training
to include:
Participation in an annual individual performance
review, including taking responsibility for maintaining a record of own
personal and/or professional development
Taking responsibility for own development, learning
and performance and demonstrating skills and activities to others who are
undertaking similar work
9. Quality
The post-holder will strive to maintain quality
within the practice, and will:
Alert other team members to issues of quality and
risk
Asses own performance and take accountability for
own actions, either directly or under
supervision
Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to improve
and enhance the team's performance
Work effectively with individuals in other agencies
to meet patients' needs
Effectively manage own time, workload and resources
10. Communication
The post-holder should recognize the importance of
effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of
communication and respond accordingly
11. Contribution to the
implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the
policies, standards and guidelines will affect own work
Participate in audit where appropriate
Additional Information
The role requires flexibility in working hours to
meet the needs of the practice
Duties may vary or change as the needs of the
practice and NHS evolves - this will not be viewed as contractual change to
contract or roles.