Job responsibilities
Job summary Receptionist &Triage administrator
Receive, assist
and direct patients in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Provide general
assistance to the practice team and project a positive and friendly image to
patients and other visitors, either in person or via the telephone
Job
responsibilities:
Administration
To
have a thorough knowledge of all practice procedures
To
work in accordance with protocols
Scan
and photocopy as required
Front
of house reception greeting patients consulting with members of practice team
Handing
correspondence to patients, diligently checking their identity
Be
able to cover other shifts for annual/sick leave
Ensuring
at the end of all clinics that the waiting area is tidy
To
monitor the running times of the clinicians and advise patients if the clinic
is running late
Ensure
the reception area is tidy at all times
Good
knowledge & respect for confidentiality of patients information - to be
adhered to at all times
Ensure
visitors sign the visitors book
Ad
hoc duties as agreed with the practice manager
Ensure
that the rooms and computers are all switched on and ready for the GP's and
nurses at the start of the day
Ensure
that the TV screen and check in service is ready for patients to use
Appointments
Direct
patients to relevant resources for triage submissions
Book
Nursing team appointments
Cancellation/changes
of appointments
IT
Computer
data entry into medical records
Ad
hoc duties
Complete
e-consult forms on behalf of patients who are unable to do themselves
Assist the duty GP with the outcomes of triage submissions - contacting patients to book appointments or to signpost to more appropriate services
General
Open
post and allocate as necessary
Action
daily tasks list
Phone
patients as and when needed
Ensure
forms are always available e.g. registration, change of address, etc
Coding
onto patient records correctly if required
Making
sure information folders are kept up to date e.g. RESPECT folder
Booking
ambulances
Liaison
with District Nurses Liaison and Health Visitors
Scanning
Ad
Hoc duties
Other Tasks
Make
sure rooms are tidy/computers switched off at end of day
Ensure
building security - have thorough knowledge of doors/windows/alarm.
Any
other tasks allocated by managers
Confidentiality
Patients
entrust us with, or allow us to gather, sensitive information in relation to
their health and other matters. They do so in confidence and have the right to
expect that staff will respect their privacy and act appropriately
In
the performance of the duties outlined in this job description, the post-holder
may have access to confidential information relating to patients and their
carers, practice staff and other healthcare workers. They may also have access
to information relating to the practice as a business organisation. All such
information from any source is to be regarded as strictly confidential
Information
relating to patients, carers, colleagues, other healthcare workers or the
business of the practice may only be divulged to authorised persons in
accordance with the practice policies and procedures relating to
confidentiality and the protection of personal and sensitive data
Health &
safety
The post-holder
will assist in promoting and maintaining their own and others' health, safety
and security as defined in the practice health & safety policy, the
practice health & safety manual, and the practice infection control policy
and published procedures. This will include:
Using
personal security systems within the workplace according to practice guidelines
Identifying
the risks involved in work activities and undertaking such activities in a way
that manages those risks
Making
effective use of training to update knowledge and skills
Using
appropriate infection control procedures, maintaining work areas in a tidy and
safe way and free from hazards
Actively
reporting of health and safety hazards and infection hazards immediately when
recognised
Keeping
own work areas and general / patient areas generally clean, assisting in the
maintenance of general standards of cleanliness consistent with the scope of
the job holder's role
Undertaking
periodic infection control training (minimum annually)
Reporting
potential risks identified
Equality and
diversity
The post-holder
will support the equality, diversity and rights of patients, carers and
colleagues, to include:
Acting
in a way that recognizes the importance of people's rights, interpreting them
in a way that is consistent with practice procedures and policies, and current
legislation
Respecting
the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving
in a manner which is welcoming to and of the individual, is nonjudgmental and
respects their circumstances, feelings priorities and rights.
Personal/
Professional Development
The post-holder
will participate in any training programme implemented by the practice as part
of this employment, such training to include:
Participation
in individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Taking
responsibility for own development, learning and performance and demonstrating
skills and activities to others who are undertaking similar work
Quality
The post-holder
will strive to maintain quality within the practice, and will:
Alert
other team members to issues of quality and risk
Assess
own performance and take accountability for own actions, either directly or
under supervision
Contribute
to the effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the team's performance
Work
effectively with individuals in other agencies to meet patients needs
Effectively
manage own time, workload and resources
Communication
The post-holder
should recognize the importance of effective communication within the team and
will strive to:
Communicate
effectively with other team members
Communicate
effectively with patients and carers
Recognize
people's diversity & needs for alternative methods of communication and
respond accordingly
Contribution
to the implementation of services
The post-holder
will:
Apply
practice policies, standards and guidance
Discuss
with other members of the team how the policies, standards and guidelines will
affect own work
Participate
in reviews & audits where appropriate