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Birtley Medical Group

Medical Receptionist

The closing date is 24 September 2025

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Job summary

Birtley Medical Group are seeking a friendly, well-organised Medical Receptionist to join our team on a 30hr per week contract. The ideal candidate will have experience in a patient-facing healthcare role and be committed to delivering excellent customer service. Strong communication, IT, and administrative skills are essential. Experience in General Practice and knowledge of EMIS Web are preferred but not essential. You must be able to work independently and as part of a multi-disciplinary team.

Please note, this role involves a variety or shift patterns, including early and late morning starts, as well as early evening finishes.

Main duties of the job

Provide efficient and effective reception and clerical support to the Practice

Book patients into the computerised appointment system

Issue repeat or pre-arranged prescriptions, sick notes, and completed medical reports

Collect fees for non-NHS services

Maintain discretion and confidentiality at all times

Deliver a high standard of customer care

About us

Birtley Medical Group is a busy medical practice with a practice population of approximately 16,000 patients.

We are committed to providing patients with the highest possible quality care. We provide modern healthcare facilities with a focus on continually improving the health of our local residents. We have a dedicated and professional team who are here to listen and provide patient centred care.

Our values are centred on three key themes of compassion, competence and community.

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£12.21 an hour (Increase currently under review)

Contract

Permanent

Working pattern

Part-time

Reference number

A0642--25-0007

Job locations

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


Job description

Job responsibilities

To provide administrative duties including but not limited to:

Processing patient registrations

Scanning and Read Coding incoming correspondence

Navigating software systems to identify results and support audit trails

Respond to telephone enquiries, faxes and emails promptly,

Action outgoing/incoming calls to patients, hospital staff etc.

To provide Receptionist duties including but not limited to:

Booking in patients on the computerised appointments system

Issuing (repeat or pre-arranged) prescriptions, sick notes, or completed medical reports

Collecting fees for non-NHS work

Answering all incoming calls in an efficient helpful manner, directing calls to the appropriate extension quickly and effectively

Dealing with hospital letters, reports, test results etc, according to protocol

Arranging home visits and arrange appropriate administration i.e. Notes summary, if required

Job description

Job responsibilities

To provide administrative duties including but not limited to:

Processing patient registrations

Scanning and Read Coding incoming correspondence

Navigating software systems to identify results and support audit trails

Respond to telephone enquiries, faxes and emails promptly,

Action outgoing/incoming calls to patients, hospital staff etc.

To provide Receptionist duties including but not limited to:

Booking in patients on the computerised appointments system

Issuing (repeat or pre-arranged) prescriptions, sick notes, or completed medical reports

Collecting fees for non-NHS work

Answering all incoming calls in an efficient helpful manner, directing calls to the appropriate extension quickly and effectively

Dealing with hospital letters, reports, test results etc, according to protocol

Arranging home visits and arrange appropriate administration i.e. Notes summary, if required

Person Specification

Experience

Essential

  • 5 GCSEs (or equivalent) A* - C including English and Maths
  • High level of written and oral skills
  • High level of computer skills including word processing and spread sheet applications
  • Good numeracy, accuracy and literacy skills.
  • A positive attitude, committed to excellent customer service
  • Ability to meet deadlines
  • Proven ability to work well under pressure
  • A high regard for confidentiality
  • Highly organised, with excellent attention to detail
  • Strong team worker

Desirable

  • Working with EMIS Web
  • Working in an administrative or receptionist role in a GP Practice or NHS hospital setting
Person Specification

Experience

Essential

  • 5 GCSEs (or equivalent) A* - C including English and Maths
  • High level of written and oral skills
  • High level of computer skills including word processing and spread sheet applications
  • Good numeracy, accuracy and literacy skills.
  • A positive attitude, committed to excellent customer service
  • Ability to meet deadlines
  • Proven ability to work well under pressure
  • A high regard for confidentiality
  • Highly organised, with excellent attention to detail
  • Strong team worker

Desirable

  • Working with EMIS Web
  • Working in an administrative or receptionist role in a GP Practice or NHS hospital setting

Employer details

Employer name

Birtley Medical Group

Address

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


Employer's website

http://birtleymedicalgroup.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Birtley Medical Group

Address

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


Employer's website

http://birtleymedicalgroup.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Josh McCarton

josh.mccarton@nhs.net

01914112786

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£12.21 an hour (Increase currently under review)

Contract

Permanent

Working pattern

Part-time

Reference number

A0642--25-0007

Job locations

Durham Road

Birtley

Chester Le Street

County Durham

DH3 2QT


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