Job summary
We are a busy and rapidly expanding GP surgery looking for a full time, experienced medical receptionist for an immediate start, to work from our newly acquired site at Howard Medical Practice in the centre of Glossop.
The successful candidate will be the first point of contact for all our patients and will be willing to take part in all aspects of surgery activity. Duties will include, but are not extensive to:
Manning our front reception desk and dealing with patients face to face, by telephone and by email and online correspondence.
Prior experience working in a General Practice setting is essential, along with proficiency with the emis web clinical system and good IT skills which include email and Microsoft Office applications
Main duties of the job
Please see attached Job Description for full role specification but the role will include:
To maintain the day-to-day smooth operating of reception
processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality,
efficient service which is confidential, professional, knowledgeable and polite
at all times
To provide a first line contact to patients and clients in
person and via telecoms and IT.
Greeting and welcoming visitors
Booking, amending and cancelling appointments and Care Navigation of patients to the appropriate clinician or service
Managing correspondence
Carrying out requests from
management as needed
Maintaining stock and ordering
supplies
Answering emails and sorting post
Any other duties required by the
GP practice and consistent with the role
About us
We are a well-established 2 site training practice
with a current patient population of 18500, shortly increasing to 22,000 upon
the imminent addition of a 3rdsite. All practices are
situated in the heart of the beautiful town of Glossop, close to local amenities
and close to the two local railway stations with direct links to Manchester
Piccadilly. Glossop is surrounded by the stunning scenery of the High
Peak and sits on the edgeof the spectacular
Derbyshire Peak District.
Well-managed and pro-active training practice for FY2, ST2 & ST3
Friendly and welcoming patient community
Excellent collaboration with PCN & neighbourhood colleagues
8 GP Partners
14 Nursing staff
1 Practice Paramedic
20+ Administration support staff
A variation of PCN staff (incl. Health Team, Paramedics, Pharmacists)
Fully Computerised EMIS Web/ paperless systems
Fully compliant with e-RS
Committed to delivering first class primary care to our patients
Excellent QOF achievement
High performing practice
For further information please visit our surgery website https://www.manorhousesurgery.co.uk/
https://www.howardmedicalpractice.nhs.uk
Job description
Job responsibilities
Main Purpose of the Post
To maintain the day-to-day smooth operating of reception
processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality,
efficient service which is confidential, professional, knowledgeable and polite
at all times
To provide a first line contact to patients and clients in
person and via telecoms and IT.
Main Responsibilities of the Post
- To
handle all queries from patients and clients at the reception desks
- To
manage other general and internal queries
- To
ensure that any messages taken are clear and accurate
- To
answer the phone politely, confidentially and quickly to deal with patient
requests as efficiently as possible
- Arrange
appointments, immediate and necessary treatment and home visits
- Manage
prescription requests and administer prescription processes
- Use clinical system software including EMIS Web, Docman to enter
clinical computer data with accuracy
- Take
petty cash and administer receipt of private fees according to policy
- To
maintain the good order of the reception area and other work areas and
waiting rooms
- Following
appropriate training to engage in other reception and administrative
duties such as scanning of hospital letters, note summarising,
registration links etc.
- To
ensure daily tasks are completed in a timely efficient and accurate manner
- To
ensure that all protocols are adhered to at all times
- To
support and contribute to self and team development, treating colleagues
with dignity and respect
- To
undertake additional work that may reasonably be assigned to you
- To
attend practice meetings and required training events
- To
work flexibly, across sites, when required and with due notice – covering
staff absences and holidays and chaperoning clinics if required
- To
undertake any other duties commensurate with the post as required by the
management team or partners.
The job description is issued as a guideline to help you
understand the duties you will be initially expected to undertake. It may be
changed from time to time to meet new working requirements after discussion
between you and your manager.
Job description
Job responsibilities
Main Purpose of the Post
To maintain the day-to-day smooth operating of reception
processes, associated administrative processes and telephone systems.
To ensure patients and clients are offered a high quality,
efficient service which is confidential, professional, knowledgeable and polite
at all times
To provide a first line contact to patients and clients in
person and via telecoms and IT.
Main Responsibilities of the Post
- To
handle all queries from patients and clients at the reception desks
- To
manage other general and internal queries
- To
ensure that any messages taken are clear and accurate
- To
answer the phone politely, confidentially and quickly to deal with patient
requests as efficiently as possible
- Arrange
appointments, immediate and necessary treatment and home visits
- Manage
prescription requests and administer prescription processes
- Use clinical system software including EMIS Web, Docman to enter
clinical computer data with accuracy
- Take
petty cash and administer receipt of private fees according to policy
- To
maintain the good order of the reception area and other work areas and
waiting rooms
- Following
appropriate training to engage in other reception and administrative
duties such as scanning of hospital letters, note summarising,
registration links etc.
- To
ensure daily tasks are completed in a timely efficient and accurate manner
- To
ensure that all protocols are adhered to at all times
- To
support and contribute to self and team development, treating colleagues
with dignity and respect
- To
undertake additional work that may reasonably be assigned to you
- To
attend practice meetings and required training events
- To
work flexibly, across sites, when required and with due notice – covering
staff absences and holidays and chaperoning clinics if required
- To
undertake any other duties commensurate with the post as required by the
management team or partners.
The job description is issued as a guideline to help you
understand the duties you will be initially expected to undertake. It may be
changed from time to time to meet new working requirements after discussion
between you and your manager.
Person Specification
Qualifications
Essential
- - GCSE grade A to C in English and Maths (or equivalent).
Experience
Essential
- - Customer Care Skills and Processes
- - General Clerical Skills and Processes
- - Good communication and interpersonal skills
- - Health Service or General Practice work
- - Clinical system experience
- - Experience of dealing with the public
- - Experience of working under pressure and to deadlines
- - Ability to multitask under pressure
Desirable
- - Familiarity with IT applications such as Word, Excel
- - General office work
- - Good general education
- - Basic computer experience
- - Willing to demonstrate commitment to the demands of the post
- - Willing to learn new aspects of IT
- - Willing to work in a team
- - Willing to undertake training as necessary
Person Specification
Qualifications
Essential
- - GCSE grade A to C in English and Maths (or equivalent).
Experience
Essential
- - Customer Care Skills and Processes
- - General Clerical Skills and Processes
- - Good communication and interpersonal skills
- - Health Service or General Practice work
- - Clinical system experience
- - Experience of dealing with the public
- - Experience of working under pressure and to deadlines
- - Ability to multitask under pressure
Desirable
- - Familiarity with IT applications such as Word, Excel
- - General office work
- - Good general education
- - Basic computer experience
- - Willing to demonstrate commitment to the demands of the post
- - Willing to learn new aspects of IT
- - Willing to work in a team
- - Willing to undertake training as necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
