Job summary
The GP practice receptionist is
responsible for undertaking a wide range of reception duties and providing
support to the multidisciplinary team. Duties may include, but are not limited
to, greeting and directing patients, effective use of the appointment system,
booking appointments, processing of personal information and assisting patients
as required.
Main duties of the job
To act as a central
point of contact for patients, the distribution of information, messages and
enquiries for the clinical team, liaising with the multidisciplinary team
member and external agencies such as secondary care and community service
providers.
The successful candidate must be flexible to cover additional hours as required by the needs of the surgery and be happy to work between 7:45 and 18:30 on a rota basis.
About us
Newington Road Surgery is a leading NHS General Practice located in Ramsgate, Kent, committed to delivering high-quality, patient-centred primary healthcare. The practice serves a diverse population and aims to provide accessible, safe, and effective care tailored to individual needs.
Our mission is to offer comprehensive medical services that promote health and wellbeing within our community. We value clinical excellence, patient satisfaction, and continuous improvement, ensuring that care is delivered with compassion and professionalism.
Newington Road Surgery strives to maintain the highest standards of clinical care and patient experience. Our team of experienced GPs, nurses, and administrative staff work collaboratively to ensure timely access to services and continuity of care. The practice is regularly inspected by the Care Quality Commission and has consistently achieved a Good rating, reflecting its dedication to safe and effective healthcare delivery
Job description
Job responsibilities
The core
responsibilities of the receptionist are as follows. On occasion, there may be
a requirement to carry out tasks not listed below, that are within the
reasonable scope of the role.
-
Maintain
and monitor practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, dealing with the callers request appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data entry
of new and temporary registrations and relevant patient information as
requested
-
Input data
as necessary onto patients healthcare records
-
Direct
requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors
letters
-
Manage all
queries as necessary in an efficient manner
-
Carry out
system searches as requested
-
Support
all clinical staff with general tasks as required
-
Photocopy
documentation as required
-
Maintain a
clean, tidy and effective working area
-
Monitor
and maintain the reception area and notice boards
In addition to the
core responsibilities, the Receptionist may be requested to;
1.
Action
incoming emails and correspondence as necessary
2.
Complete
opening and closing procedures in accordance with the rota
3.
Partake in
audit as directed by the audit lead
4.
Support
admin team, providing cover during absences
5.
Scan
patient related documents and attach scanned documents to patients healthcare
record
Job description
Job responsibilities
The core
responsibilities of the receptionist are as follows. On occasion, there may be
a requirement to carry out tasks not listed below, that are within the
reasonable scope of the role.
-
Maintain
and monitor practice appointment system
-
Process
personal, telephone and e-requests for appointments
-
Answer
incoming phone calls, dealing with the callers request appropriately
-
Signpost
patients to the correct service
-
Initiating
contact with and responding to, requests from patients, team members and
external agencies
-
Data entry
of new and temporary registrations and relevant patient information as
requested
-
Input data
as necessary onto patients healthcare records
-
Direct
requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors
letters
-
Manage all
queries as necessary in an efficient manner
-
Carry out
system searches as requested
-
Support
all clinical staff with general tasks as required
-
Photocopy
documentation as required
-
Maintain a
clean, tidy and effective working area
-
Monitor
and maintain the reception area and notice boards
In addition to the
core responsibilities, the Receptionist may be requested to;
1.
Action
incoming emails and correspondence as necessary
2.
Complete
opening and closing procedures in accordance with the rota
3.
Partake in
audit as directed by the audit lead
4.
Support
admin team, providing cover during absences
5.
Scan
patient related documents and attach scanned documents to patients healthcare
record
Person Specification
Experience
Desirable
- Experience in a GP practice
- Experience with EMIS
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Qualifications
Essential
- Educated to GCSE level or equivalent
Person Specification
Experience
Desirable
- Experience in a GP practice
- Experience with EMIS
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
Qualifications
Essential
- Educated to GCSE level or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.