Receptionist (Care Navigator)

Windsor House Group Practice

This job is now closed

Job summary

Working location - Shenstone House Surgery

Working Hours - Mon to Friday (12.45pm to 6pm)

Windsor House Group Practice is a large GP Practice with 3 x surgeries based in Leeds (Morley, Churwell and Drighlington) with a list size of over 19,800 patients.

The successful candidate is expected to provide an efficient reception service to patients and assist in providing a comprehensive administrative service

To provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties will include being the focal first point within the practice for patients and visitors; project a positive and friendly image at all times, either in person or via the telephone.

Main duties of the job

The successful candidate should have previous experience working in an administrative / reception environment with excellent IT skills (esp. around SystmOne), the ability to work with people at all levels, together with good organisational and communication skills, both verbal and written. You should have the ability to use your own initiative but also be team orientated and have a flexible approach to work.

You will need to have good time management skills, the ability to organise and prioritise work along with an understanding of, and commitment to, patient confidentiality.

A willingness to learn and develop skills will be positively encouraged. You will be part of an enthusiastic team, who will play an instrumental part in the smooth running of the practice.

About us

Windsor House Group Practice is a large GP Practice in Leeds spanning across three sites. We have a team of approx 70 employees both clinical and administrative. We are passionate around the care and support of our patients and the role of a receptionist is key to our service provision.

The role will primarily work at Shenstone House Surgery, Churwell, Leeds (with an expectation that the successful candidate would work at one of the other surgeries as and when required).

Date posted

22 April 2025

Pay scheme

Other

Salary

£12.67 an hour inc NHS pension scheme , yearly bonus

Contract

Permanent

Working pattern

Part-time

Reference number

A0622-25-0066

Job locations

Shenstone House Surgery

Elland Road

Morley

Leeds

LS277PX

Windsor House Surgery

2 Corporation Street

Morley

Leeds

LS27 9NB

Adwalton House Surgery

Wakefield Road

Drighlington

Bradford

West Yorkshire

BD111DH

Job description

Job responsibilities

To provide an efficient reception service to patients and assist in providing a comprehensive administrative service

To provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties will include being the focal first point within the practice for patients and visitors; project a positive and friendly image at all times, either in person or via the telephone.

Job description

Job responsibilities

To provide an efficient reception service to patients and assist in providing a comprehensive administrative service

To provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties will include being the focal first point within the practice for patients and visitors; project a positive and friendly image at all times, either in person or via the telephone.

Person Specification

Qualifications

Essential

4 GCSE (grades A*-C) including English and Mathematics
Customer care/end user support training
Knowledge of Microsoft Office applications

Desirable

OCR I word processing or equivalent
Experience of using SystmOne
ECDL

Skills & Abilities

Essential

Able to work to deadlines
Able to use Microsoft Office applications
Able to communicate clearly, concisely and diplomatically at all levels over the telephone and face to face.
Able to work accurately
Able to deal with telephone enquiries taking messages when appropriate
Able to undertake routine office duties such as filing, photocopying, laminating, binding etc
Ability to work effectively as part of a team
Able to work accurately

Desirable

Basic IT skills

Experience

Essential

Experience of using office equipment such as photocopier, fax etc
Experience of using Microsoft office packages
Minimum of 2 years admin / office systems experience
Experience of using SystmOne
Experience of working in a GP practice

Desirable

Experience of working in primary care

Person Specification

Qualifications

Essential

4 GCSE (grades A*-C) including English and Mathematics
Customer care/end user support training
Knowledge of Microsoft Office applications

Desirable

OCR I word processing or equivalent
Experience of using SystmOne
ECDL

Skills & Abilities

Essential

Able to work to deadlines
Able to use Microsoft Office applications
Able to communicate clearly, concisely and diplomatically at all levels over the telephone and face to face.
Able to work accurately
Able to deal with telephone enquiries taking messages when appropriate
Able to undertake routine office duties such as filing, photocopying, laminating, binding etc
Ability to work effectively as part of a team
Able to work accurately

Desirable

Basic IT skills

Experience

Essential

Experience of using office equipment such as photocopier, fax etc
Experience of using Microsoft office packages
Minimum of 2 years admin / office systems experience
Experience of using SystmOne
Experience of working in a GP practice

Desirable

Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Windsor House Group Practice

Address

Shenstone House Surgery

Elland Road

Morley

Leeds

LS277PX

Employer's website

https://www.windsorhousegrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Windsor House Group Practice

Address

Shenstone House Surgery

Elland Road

Morley

Leeds

LS277PX

Employer's website

https://www.windsorhousegrouppractice.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice & Business Manager

Steve Horton

steve.horton2@nhs.net

03332427777

Date posted

22 April 2025

Pay scheme

Other

Salary

£12.67 an hour inc NHS pension scheme , yearly bonus

Contract

Permanent

Working pattern

Part-time

Reference number

A0622-25-0066

Job locations

Shenstone House Surgery

Elland Road

Morley

Leeds

LS277PX

Windsor House Surgery

2 Corporation Street

Morley

Leeds

LS27 9NB

Adwalton House Surgery

Wakefield Road

Drighlington

Bradford

West Yorkshire

BD111DH

Privacy notice

Windsor House Group Practice's privacy notice (opens in a new tab)