Receptionist

Job summary

Based at Windsor House Surgery, Morley, Leeds

Week 1 -Mon 7:45am to 12:45pm, Tues 12:45pm to 6pm, Wed 7:45am to 12:45pm, Thurs 12:45pm to 6pm & Friday 7:45am to 12:45pm(25.75hrs per week)

Week 2 -Mon 12:45pm to 6pm, Tues 7:45am to 12:45pm, Wed 12:45pm to 6pm, Thurs 7:45am to 12:45pm & Friday 12:45pm to 6pm(25.5hrs per week)

Windsor House Group Practice is a large GP Practice with 3 x surgeries based in Leeds (Morley, Churwell and Drighlington) with a list size of over 18,500 patients.

The successful candidate is expected to provide an efficient reception service to patients and assist in providing a comprehensive administrative service

To provide an efficient initial, advice and guidance service for patients of the practice making enquiries around the services provided.

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Duties will include being the focal first point within the practice for patients and visitors; project a positive and friendly image at all times, either in person or via the telephone.

Main duties of the job

The successful candidate should have previous experience working in an administrative / reception environment with excellent IT skills (esp. around SystmOne), the ability to work with people at all levels, together with good organisational and communication skills, both verbal and written. You should have the ability to use your own initiative but also be team orientated and have a flexible approach to work.

You will need to have good time management skills, the ability to organise and prioritise work along with an understanding of, and commitment to, patient confidentiality.

A willingness to learn and develop skills will be positively encouraged. You will be part of an enthusiastic team, who will play an instrumental part in the smooth running of the practice.

About us

Windsor House Group Practice is a large GP Practice in Leeds spanning across three sites. We have a team of approx 60 employees both clinical and administrative. We are passionate around the care and support of our patients and the role of a receptionist is key to our service provision.

The role will primarily work at Windsor House Surgery, Morley (with an expectation that the successful candidate would work at one of the other surgeries as and when required).

The working hours for this role are based on a 2 week rolling rota:

Week 1

Mon 7:45am to 12:45pm, Tues 12:45pm to 6pm, Wed 7:45am to 12:45pm, Thurs 12:45pm to 6pm & Friday 7:45am to 12:45pm (25.75hrs per week)

Week 2

Mon 12:45pm to 6pm, Tues 7:45am to 12:45pm, Wed 12:45pm to 6pm, Thurs 7:45am to 12:45pm & Friday 12:45pm to 6pm (25.5hrs per week)