Leckhampton Surgery

Lead Administrator

The closing date is 31 July 2025

Job summary

The Lead Administrator plays a vital role in the efficient functioning of the primary care practice. This position involves overseeing administrative tasks, supporting medical secretarial duties, managing practice claims, handling complaints, and optimising processes.

The Lead Administrator must work independently, demonstrating initiative and leadership to ensure the smooth operation of the practice.

Open to part time and full time applicants.

Main duties of the job

To act as a focal point of communication between the secretarial/Administration team and other members of the primary health care team.

Oversee the administrative functions of the practice, ensuring efficient and effective operations.

Provide leadership and support to administrative staff, as with all members of the wider practice team, fostering a collaborative and productive working environment
Develop and implement administrative processes to optimise workflow and improve efficiency.

About us

Leckhampton is a GP surgery based in Cheltenham with approx 13,000 patients.

We have a friendly team consisting of administrative and clinical personnel all working together for the good of our patients.

Interview date: TBC. Likely week commencing 11th August 2025

Date posted

15 July 2025

Pay scheme

Other

Salary

£14.45 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0618-25-0007

Job locations

17 Moorend Park Road

Cheltenham

Gloucestershire

GL53 0LA

Job description

Job responsibilities

Leadership Duties

To function as focal point of communication between the secretarial/Administration team and other members of the primary health care team.

Oversee the administrative functions of the practice, ensuring efficient and effective operations.

Provide leadership and support to administrative staff, as with all members of the wider practice team, fostering a collaborative and productive working environment.

Develop and implement administrative processes to optimise workflow and improve efficiency.

Co-ordinate leave, ensuring that sufficient secretarial and administration support is in place.

To be responsible for appraising and managing secretarial and administration staff.

To be responsible for the day-to-day management of the secretarial and administration team and associated functions ensuring they are conducted in accordance with agreed procedures, protocols and timescales

Responsible for the various claims to improve practice finance such as CQRS, PPA claims, ICB claims.

Communicate effectively with staff, patients, and external partners, maintaining a professional and approachable demeanour.

Secretarial & Administration Duties

Type medical and insurance reports

Use of Practice IT systems

Maintain knowledge of use of the relevant office equipment such as photocopying machine, audio dictating equipment, fax machine etc.

Update links from local Health Authority and check if appropriate

Coding of medical records as instructed by GPs

Manage any queries/errors that arise from patient records

Maintain referral statistics. (i.e. 2ww)

Liaise with hospital departments with reference to referrals, admissions etc.

Handle sensitive and confidential information with discretion and professionalism.

Type correspondence and referral letters.

Take part in suitable training courses as necessary to facilitate your role as agreed with your team leader.

Work independently, demonstrating initiative and critical thinking skills to address challenges and achieve objectives.

Prioritise tasks effectively, managing time and resources to meet deadlines and practice goals.

Perform any additional relevant duties to maintain the efficient running of the administration office and the practice as agreed with your team leader.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.