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Aspull Surgery

Receptionist

The closing date is 23 May 2025

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Job summary

Aspull Surgery is looking to recruit a hardworking and enthusiastic receptionist to join our busy, friendly team.

This is a multi-skilled role the candidate should be confident in making appointments, answering phones, assisting patients with their queries and routine administrative duties relevant to the position.

N.B. We reserve the right to close this vacancy early at our discresion.

Main duties of the job

Main Duties

  • Dealing with patients in person and by phone on a daily basis.
  • Maintaining and monitoring the appointment system.
  • Dealing with prescriptions and managing queries and tasks generated by GPs and the nursing staff.
  • Able to work on own initiative and part of a wider team.
  • Ability to prioritise workload in a busy environment.
  • Completing daily tasks as directed.
  • Excellent telephone communication and customer service skills.

About us

We presently serve a population of 6200 and pride ourselves on providing a high standard of care to our patients. Working in a busy but efficient environment you will be first point of contact for our patients and support the day to day running of the surgery alongside our GPs and Nurses and administrative team.

Details

Date posted

12 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0615-25-0000

Job locations

Haigh Road

Aspull

Wigan

Lancashire

WN2 1XH


Job description

Job responsibilities

Job description

Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

Job description

Job responsibilities

Job description

Job responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Maintain the computerised appointment system and monitor the flow of patients into consulting and treatment rooms.
  • Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Using your own judgement and communication skills to ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record all requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
  • Enter patient information onto the computer as required.
  • Ensure that all new patients and temporary residents are registered onto the computer system promptly and accurately.
  • Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or senior receptionist.

Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Experience

Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Familiarity with EMIS software
  • Understanding of medical terminology
Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Experience

Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in a GP reception role
  • Previous experience of handling confidential records
  • Familiarity with EMIS software
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Aspull Surgery

Address

Haigh Road

Aspull

Wigan

Lancashire

WN2 1XH


Employer's website

https://www.aspullsurgery.co.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Aspull Surgery

Address

Haigh Road

Aspull

Wigan

Lancashire

WN2 1XH


Employer's website

https://www.aspullsurgery.co.uk/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Tonia Kellett

tonia.kellett@nhs.net

01942367999

Details

Date posted

12 May 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0615-25-0000

Job locations

Haigh Road

Aspull

Wigan

Lancashire

WN2 1XH


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