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May Lane Surgery

Receptionist

The closing date is 30 November 2025

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Job summary

May Lane Surgery is a busy GP Practice dedicated to delivering excellent healthcare to our patients. We are looking for a GP Receptionist to complement our friendly and supportive team. If you are enthusiastic and have great people and communication skills, we would like to hear from you.

Competitive pay of £12.50 per hr.

Main duties of the job

We are looking for a friendly, enthusiastic and committed team member with excellent communication and interpersonal skills.

The role will include answering phones, navigating patients to the correct service and/or appointments, manning the front desk, scanning documents, prescriptions and other administrative tasks requested by the GPs.

Experience of working in the NHS or with SystmOne would be an advantage but is not essential.

We are looking to recruit 2 staff members for around 20 hours each. Working days would be Monday, Wednesday, Thursday and Friday.

About us

Situated in Dursley, on the edge of the Cotswolds, midway between Gloucester and Bristol, May Lane Surgery is a friendly surgery serving approximately 9,500 patients.

Our multi-disciplinary team includes GPs, GP Registrars, Pharmacy Team, Paramedic, Ageing Well Team, Practice Nurses, HCAs, Phlebotomists and a Young Peoples Support Worker. This is all supported by an extensive team of Receptionists, Secretaries and Administrators.

Benefits include:

NHS Pension

A commitment to training and developing our staff

Up to 25 days annual leave (pro rata)

Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of the adults with care and support needs and children listed at the practice and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and CQC requirements. This includes completing DBS checks on all successful applicants.

Details

Date posted

10 November 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0613-25-0005

Job locations

May Lane

Dursley

Gloucestershire

GL11 4JN


Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, answering patient phone calls, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties include but are not limited to, answering patient phone calls, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

  • Experience of working with the General Public
  • IT skills: must be computer literate

Desirable

  • Experience of SystmOne (Clinical I.T. system)
  • Experience of working in NHS or general practice

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent
Person Specification

Experience

Essential

  • Experience of working with the General Public
  • IT skills: must be computer literate

Desirable

  • Experience of SystmOne (Clinical I.T. system)
  • Experience of working in NHS or general practice

Qualifications

Essential

  • GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

May Lane Surgery

Address

May Lane

Dursley

Gloucestershire

GL11 4JN


Employer's website

https://maylanesurgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

May Lane Surgery

Address

May Lane

Dursley

Gloucestershire

GL11 4JN


Employer's website

https://maylanesurgery.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Clair Hodges

glicb.pm.mls@nhs.net

01453540555

Details

Date posted

10 November 2025

Pay scheme

Other

Salary

£12.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0613-25-0005

Job locations

May Lane

Dursley

Gloucestershire

GL11 4JN


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