Job summary
This is an opportunity to join our friendly team of dedicated
professionals providing services to some 9,500 patients in the rural market
town of Dursley, Gloucestershire. The role of HR, Quality and Compliance Lead
is a new role within the surgery to support the Management Team.
We are looking for an enthusiastic, efficient and practical
individual who is willing to be involved in all aspects of Primary Care within
our Surgery.
Ideally we are looking to recruit someone who can work 20 - 30 hours across 5 days.
We are aiming to hold interviews on 17.10.25 and 20.10.25
Main duties of the job
Provide day to day management of HR issues (external HR support available) and electronic staff files.
Oversee the initial management of complaints, monitoring and acting on patient feedback. Role of complaints manager to rest with current management team.
Highlight Significant Events and ensure learning is implemented and embedded.
Ensure mandatory training is undertaken by all staff.
Involvement in the appraisal process with Operations Manager.
Oversee building maintenance and ensure Health and Safety and Infection Control Policies are adhered to.
Implement and maintain all CQC policies to ensure the practice maintains a CQC inspection readiness at all times.
Ensure the practice social media presence is current, informative and engaging to all patient groups.
Active encouragement and involvement with the PPG with a focus on expanding the group and initiating a youth PPG.
Involvement with our GP students and registrars.
About us
We have a comprehensive team including reception, nursing
and managerial staff. We also have an enthusiastic expanding ARR team currently
comprising of Clinical Pharmacists, Pharmacy Technician, Social Prescriber, a
Paramedic, Frailty Nurse and Frailty HCAs.
We pride ourselves on training and have students from
Bristol University and GP registrars which creates a vibrant and friendly
environment. We have recently won a Teaching Practice award from the University.
We offer high quality, patient-centred care to our patients
and a supportive environment for our colleagues.
Benefits include:
NHS Pension
A commitment to training and developing our staff
Up to 25 days annual leave (pro rata)
Access to Health Service Discounts online, where hundreds of
well-known brands offer various discounts to NHS employees.
Our organisation acknowledges the duty of care to safeguard,
protect and promote the welfare of the adults with care and support needs and
children listed at the practice and is committed to ensuring safeguarding
practice reflects statutory responsibilities, government guidance and complies
with best practice and CQC requirements. This includes completing DBS checks on
all successful applicants.
Job description
Job responsibilities
HR
Provide HR support to all staff which may include but not limited to; electronic recording of absences and supporting the return-to-work processes, annual leave requests, ensuring probationary performance reviews and flexible working requests are actioned in a timely manner and supporting the Reception Team with general HR queries.
Supporting management team with recruitment of staff including producing contracts and job descriptions.
Ensure all staff DBS checks are up to date and electronically recorded.
Supporting and monitoring all staff training needs including induction and mandatory training.
Organisational oversight of appraisal process for all staff.
Demonstrate approachability to all staff.
Encourage personal staff development and motivation.
Role model a friendly and happy workplace ensuring the wellbeing of all staff is supported.
Quality and Compliance
Be responsible for the surgery Health and Safety policy and its implementation.
Oversee building maintenance and equipment including weekly and monthly checks.
Oversee Infection control in the role of infection control lead.
Implement and maintain all required CQC policies.
Have oversight of all policies and procedures relevant to the smooth running of the practice, liaising with the management team to implement and embed them.
Monitor and act on patient feedback including directly from patients and from sources such as FFT, GPPS, NHS choices etc.
Administrative management of the complaints and significant events process.
Liaise with patient groups and encourage the existence and development of the PPG to include the creation of a new youth PPG
Taking a lead role in management of our social media presence and community engagement
Be the administrative point of contact for students and registrars.
Job description
Job responsibilities
HR
Provide HR support to all staff which may include but not limited to; electronic recording of absences and supporting the return-to-work processes, annual leave requests, ensuring probationary performance reviews and flexible working requests are actioned in a timely manner and supporting the Reception Team with general HR queries.
Supporting management team with recruitment of staff including producing contracts and job descriptions.
Ensure all staff DBS checks are up to date and electronically recorded.
Supporting and monitoring all staff training needs including induction and mandatory training.
Organisational oversight of appraisal process for all staff.
Demonstrate approachability to all staff.
Encourage personal staff development and motivation.
Role model a friendly and happy workplace ensuring the wellbeing of all staff is supported.
Quality and Compliance
Be responsible for the surgery Health and Safety policy and its implementation.
Oversee building maintenance and equipment including weekly and monthly checks.
Oversee Infection control in the role of infection control lead.
Implement and maintain all required CQC policies.
Have oversight of all policies and procedures relevant to the smooth running of the practice, liaising with the management team to implement and embed them.
Monitor and act on patient feedback including directly from patients and from sources such as FFT, GPPS, NHS choices etc.
Administrative management of the complaints and significant events process.
Liaise with patient groups and encourage the existence and development of the PPG to include the creation of a new youth PPG
Taking a lead role in management of our social media presence and community engagement
Be the administrative point of contact for students and registrars.
Person Specification
Experience
Essential
- Working knowledge of IT and MS Office.
- Previous experience of working in HR.
Desirable
- Previous experience of Primary Care.
- Experience of working with regulatory bodies and preparing for inspections.
Skills
Essential
- A solutions focused approach to problem solving.
- Fast learner.
- Excellent communication skills.
- Good teamworking skills.
- Practical hands on approach.
Qualifications
Essential
- Evidence of a sound level of education.
Desirable
- HR Qualification.
- Evidence of a commitment to continuing professional development.
Person Specification
Experience
Essential
- Working knowledge of IT and MS Office.
- Previous experience of working in HR.
Desirable
- Previous experience of Primary Care.
- Experience of working with regulatory bodies and preparing for inspections.
Skills
Essential
- A solutions focused approach to problem solving.
- Fast learner.
- Excellent communication skills.
- Good teamworking skills.
- Practical hands on approach.
Qualifications
Essential
- Evidence of a sound level of education.
Desirable
- HR Qualification.
- Evidence of a commitment to continuing professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
