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The Garth Surgery

Care Navigator receptionist/Administrator

The closing date is 27 June 2025

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Job summary

Two positions are available; One is permanent and the other is 12 month maternity cover however this is likely to be made permanent due to a upcoming retirement

We are looking for someone with excellent communication skills, a compassionate and friendly nature, and an aptitude for great customer service. We provide supportive training and mentoring and look to develop our team to their full potential.

Main duties of the job

You will have the ability to work in a demanding environment and be committed to offering the best possible care to patients and excellent support to our clinical team. Experience of working within Primary Care is essential and knowledge of Systmone desired however not essential.

About us

We are a 6-partner training General Practice based in Guisborough, Cleveland looking to recruit an enthusiastic experienced receptionist/administrator to join our existing team to make a difference to the care of our patients

We have a list size of nearly 11,500 and we continue to grow. We are fortunate to work with a lovely team who create a supportive environment to work in.

As a training practice we have a strong focus on education and encourage and support personal development. A competitive salary will be offered to reflect the successful candidates experience and qualifications.

Details

Date posted

21 May 2025

Pay scheme

Other

Salary

£23,829 to £26,423 a year pro rata depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0612-25-0003

Job locations

Rectory Lane

Guisborough

Cleveland

TS14 7DJ


Job description

Job responsibilities

Support administrative staff, providing cover during staff absences

Issue repeat prescriptions in line with protocol

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Provide administrative support within clinics (Influenza or Child Immunisations)

Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

Maintaining and monitoring the practice appointment system

  1. Process personal, telephone and e-requests for appointments
  2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  3. Signpost patients to the correct service
  4. Initiating contact with and responding to, requests from patients, team members and external agencies
  5. Read code data on Systmone as per the practice workflow
  6. Photocopy documentation as required
  7. Provide administrative support for the GPs and Nurses

Job description

Job responsibilities

Support administrative staff, providing cover during staff absences

Issue repeat prescriptions in line with protocol

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Complete opening and closing procedures in accordance with the duty rota

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

Provide administrative support within clinics (Influenza or Child Immunisations)

Ensure that start of the day procedures (opening up) and end of the day procedures (closing and securing the practice) are completed appropriately.

Maintaining and monitoring the practice appointment system

  1. Process personal, telephone and e-requests for appointments
  2. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
  3. Signpost patients to the correct service
  4. Initiating contact with and responding to, requests from patients, team members and external agencies
  5. Read code data on Systmone as per the practice workflow
  6. Photocopy documentation as required
  7. Provide administrative support for the GPs and Nurses

Person Specification

Qualifications

Essential

  • Experience of working within a GP practice
  • Experience of Repeat Prescribing
  • Experience of workflow and clinical coding
  • GCSE grade A to C equivalent in Maths and English

Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • NVQ in Health and social care, Business Admin or customer service
Person Specification

Qualifications

Essential

  • Experience of working within a GP practice
  • Experience of Repeat Prescribing
  • Experience of workflow and clinical coding
  • GCSE grade A to C equivalent in Maths and English

Desirable

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • NVQ in Health and social care, Business Admin or customer service

Employer details

Employer name

The Garth Surgery

Address

Rectory Lane

Guisborough

Cleveland

TS14 7DJ


Employer's website

https://www.thegarthsurgery.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Garth Surgery

Address

Rectory Lane

Guisborough

Cleveland

TS14 7DJ


Employer's website

https://www.thegarthsurgery.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Tara Rose

tara.rose@nhs.net

01287632206

Details

Date posted

21 May 2025

Pay scheme

Other

Salary

£23,829 to £26,423 a year pro rata depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0612-25-0003

Job locations

Rectory Lane

Guisborough

Cleveland

TS14 7DJ


Supporting documents

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