Job summary
Our Reception team consists of a Reception Manager and 9 receptionists working throughout the week to cover our busy front desk and telephone system. This is a fast paced office environment that requires excellent communication skills, empathy, resilience, patience and some physical dexterity.
The hours for this role are as follows: Monday - Friday 2pm - 6.30pm. 22.5 hours per week.
INTERVIEWS FOR THIS POSITION WILL TAKE PLACE WEDNESDAY 11TH FEBRUARY 2026.
Main duties of the job
Main duties of the job
1. To provide a professional service to patients via the telephone and digitally. Inform patients of general information about the practice. To be calm, friendly and polite at all times.
2. To be aware of all policies relating to diversity and to represent the practice in a positive and professional manner.
3. To make, change and alter appointments, working within the boundaries of the appointments protocols.
4. To signpost requests for appointments to the appropriate service after appropriate discussion with the patient.
5. To be familiar with the Practice Boundary and to register patients appropriately. Deal with patient deductions which includes manual handling.
6. To offer new patients information about the practice and its services both verbally and using printed materials.
7. To prepare repeat prescriptions.
8. To be familiar with the principles of confidentiality, Caldicott, Governance and data protection and always be mindful of these during face to face and telephone encounters with patients/doctors and other staff.
About us
Meanwood Group Practice is a large practice in North Leeds. We have over 16,000 patients registered with us.
Benefits: Friendly Team of Doctors, Nurses. Staff NHS Pension. Parking on Site. Local Amenities
Job description
Job responsibilities
To be the first point of contact for patients over the
telephone, digitally and face to face at the Reception desk. Book appointments, provide information, give
test results and signpost patients to appropriate services.
To act as a first point of contact for patients
and to represent the practice in a polite, professional and caring manner.
To have a general
knowledge of the processes and procedures within the practice in order to
advise patients relating to any and all enquiries.
To be able to
inform patients of test results.
Register new
patients.
To action patient prescription requests and liaise with
Medicines Management Team
To signpost
patients to other services both internally and externally
To be familiar with
the computer system in order to be able to carry out the duties
outlined.
Filing patient files which includes manual
handling.
Skills
Enjoys telephone work, problem solving and
helping people.
Good communication
Fluent English speaking
Computer literate
Flexibility
Hard Working
Resilient
Job description
Job responsibilities
To be the first point of contact for patients over the
telephone, digitally and face to face at the Reception desk. Book appointments, provide information, give
test results and signpost patients to appropriate services.
To act as a first point of contact for patients
and to represent the practice in a polite, professional and caring manner.
To have a general
knowledge of the processes and procedures within the practice in order to
advise patients relating to any and all enquiries.
To be able to
inform patients of test results.
Register new
patients.
To action patient prescription requests and liaise with
Medicines Management Team
To signpost
patients to other services both internally and externally
To be familiar with
the computer system in order to be able to carry out the duties
outlined.
Filing patient files which includes manual
handling.
Skills
Enjoys telephone work, problem solving and
helping people.
Good communication
Fluent English speaking
Computer literate
Flexibility
Hard Working
Resilient
Person Specification
Qualifications
Essential
- Essential criteria
- Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.
Experience
Essential
- Experience of and success at communicating. Experience of working with a team, and promoting team spirit. Experience of working in an IT environment. Experience of working with members of the public. To be able to use ladders to retrieve patient files.
Desirable
- Working in a NHS GP Practice or busy office environment
Person Specification
Qualifications
Essential
- Essential criteria
- Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.
Experience
Essential
- Experience of and success at communicating. Experience of working with a team, and promoting team spirit. Experience of working in an IT environment. Experience of working with members of the public. To be able to use ladders to retrieve patient files.
Desirable
- Working in a NHS GP Practice or busy office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.