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Meanwood Group Practice

Patient Services Advisor - General Enquiries

The closing date is 25 July 2025

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Job summary

The General Enquiries team work throughout the week to answer our busy patient telephone calls for appointments and general enquires queries. The role involves administrative duties that are required to be completed in-between calls. This is a fast paced role in a busy working environment that requires excellent communication skills, empathy and resilience.

The hours for this role are Monday - Wednesday - 8am - 3pm. 19.5 Hours per week.

The interviews for the position will take place on Wednesday 6th August 2025.

Main duties of the job

1. To provide a professional service to patients over the telephone, and inform them of general information about the practice. To be calm, friendly and polite at all times.

2. To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

3. To be able to inform patients of test results.

4. To be aware of all policies relating to diversity and to represent the practice in a positive and professional manner.

5. To make, change and alter appointments, working within the boundaries of the appointments protocols.

6. To signpost patients to other services both internally and externally.

7. To be familiar with the Practice Boundary and to register patients appropriately and change patient addresses.

8. To prepare repeat prescriptions.

9. To be familiar with the principles of confidentiality, Caldicott, Governance and data protection and always be mindful of these during face to face and telephone encounters with patients/doctors and other staff.

10. Other admin duties .

About us

Meanwood Group Practice is a large practice in North Leeds. We have over 16,000 patients registered with us. Benefits: Friendly Team of Doctors, Nurses and Staff NHS Pension Parking on Site Local Amenities

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0611-25-0003

Job locations

548 Meanwood Road

Leeds

LS6 4JN


Job description

Job responsibilities

Patient Services Advisor General Enquiries

Main Duties and Responsibilities:

To be the first point of contact for patients over the telephone providing information, answer queries, give test results, book appointments and signpost patients to appropriate services.

To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

To be able to inform patients of test results

To prepare repeat prescriptions

To signpost patients to other services both internally and externally

Other Admin Duties to include:

Maintaining a Frailty Diary

Diabetic Eye Screening Administration

Coding cervical screening results on to patient records and diarise.

Change of Address OOA

Cervical Screening Results

Patient registrations

Admin duties commensurate with the range and scope of the role.

Job description

Job responsibilities

Patient Services Advisor General Enquiries

Main Duties and Responsibilities:

To be the first point of contact for patients over the telephone providing information, answer queries, give test results, book appointments and signpost patients to appropriate services.

To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

To be able to inform patients of test results

To prepare repeat prescriptions

To signpost patients to other services both internally and externally

Other Admin Duties to include:

Maintaining a Frailty Diary

Diabetic Eye Screening Administration

Coding cervical screening results on to patient records and diarise.

Change of Address OOA

Cervical Screening Results

Patient registrations

Admin duties commensurate with the range and scope of the role.

Person Specification

Qualifications

Essential

  • Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.

Experience

Essential

  • Working in a customer service environment.
  • Working with IT equipment.
  • Experience of and success at communicating.
  • Experience of working with a team, and promoting team spirit.

Desirable

  • Working in a NHS GP Practice or busy office environment.
Person Specification

Qualifications

Essential

  • Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.

Experience

Essential

  • Working in a customer service environment.
  • Working with IT equipment.
  • Experience of and success at communicating.
  • Experience of working with a team, and promoting team spirit.

Desirable

  • Working in a NHS GP Practice or busy office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meanwood Group Practice

Address

548 Meanwood Road

Leeds

LS6 4JN


Employer's website

https://www.meanwoodgrouppractice.co.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Meanwood Group Practice

Address

548 Meanwood Road

Leeds

LS6 4JN


Employer's website

https://www.meanwoodgrouppractice.co.uk/index.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Ann-Marie Mawson

ann-marie.mawson@nhs.net

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

£12.48 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0611-25-0003

Job locations

548 Meanwood Road

Leeds

LS6 4JN


Supporting documents

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