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Patient Services Advisor - General Enquiries

Meanwood Group Practice

Information:

This job is now closed

Job summary

The General Enquiries team work throughout the week to answer our busy patient telephone calls for appointments and general enquires queries . This is a fast paced office environment that requires excellent communication skills, empathy and resilience.

The hours for this role are Wednesday - Friday 8am - 3.30pm.21 Hours per week.

The interviews for the position will take place on Tuesday 19th March 2024.

Main duties of the job

Main duties of the job

1. To provide a professional service to patients over the telephone, and inform them of general information about the practice. To be calm, friendly and polite at all times.

2. To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

3. To be able to inform patients of test results.

4. To be aware of all policies relating to diversity and to represent the practice in a positive and professional manner.

5. To make, change and alter appointments, working within the boundaries of the appointments protocols.

6. To signpost patients to other services both internally and externally.

7. To be familiar with the Practice Boundary and to register patients appropriately and change patient addresses.

8. To prepare repeat prescriptions.

9. To be familiar with the principles of confidentiality, Caldicott, Governance and data protection and always be mindful of these during face to face and telephone encounters with patients/doctors and other staff.

About us

Meanwood Group Practice is a large practice in North Leeds. We have over 16,000 patients registered with us. Benefits: Friendly Team of Doctors, Nurses and Staff NHS Pension Parking on Site Local Amenities

Date posted

29 February 2024

Pay scheme

Other

Salary

£11.44 to £12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0611-24-0000

Job locations

548 Meanwood Road

Leeds

LS6 4JN


Job description

Job responsibilities

Patient Services Advisor General Enquiries

Main Duties and Responsibilities:

To be the first point of contact for patients over the telephone providing information, answer queries, give test results, book appointments and signpost patients to appropriate services.

To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

To be able to inform patients of test results.

To signpost patients to other services both internally and externally

Other Admin Duties to include:

Maintaining a Frailty Diary

Coding cervical screening results on to patient records and diarise.

Change of Address OOA

Minor Surgery AQP Administration

Other coding and admin duties commensurate with the range and scope of the role

Job description

Job responsibilities

Patient Services Advisor General Enquiries

Main Duties and Responsibilities:

To be the first point of contact for patients over the telephone providing information, answer queries, give test results, book appointments and signpost patients to appropriate services.

To have a general knowledge of the processes and procedures within the practice in order to advise patients relating to any and all enquiries.

To be able to inform patients of test results.

To signpost patients to other services both internally and externally

Other Admin Duties to include:

Maintaining a Frailty Diary

Coding cervical screening results on to patient records and diarise.

Change of Address OOA

Minor Surgery AQP Administration

Other coding and admin duties commensurate with the range and scope of the role

Person Specification

Qualifications

Essential

  • Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.

Experience

Essential

  • Working in a customer service environment.
  • Working with IT equipment.
  • Experience of and success at communicating.
  • Experience of working with a team, and promoting team spirit.

Desirable

  • Working in a NHS GP Practice or busy office environment.
Person Specification

Qualifications

Essential

  • Preferably educated to O Level / GCSE standard, but certainly with evidence of a sound education with English and Maths as minimum. Evidence of IT literacy.

Experience

Essential

  • Working in a customer service environment.
  • Working with IT equipment.
  • Experience of and success at communicating.
  • Experience of working with a team, and promoting team spirit.

Desirable

  • Working in a NHS GP Practice or busy office environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meanwood Group Practice

Address

548 Meanwood Road

Leeds

LS6 4JN


Employer's website

https://www.meanwoodgrouppractice.co.uk/index.aspx (Opens in a new tab)

Employer details

Employer name

Meanwood Group Practice

Address

548 Meanwood Road

Leeds

LS6 4JN


Employer's website

https://www.meanwoodgrouppractice.co.uk/index.aspx (Opens in a new tab)

For questions about the job, contact:

Deputy Practice Manager

Ann-Marie Mawson

ann-marie.mawson@nhs.net

Date posted

29 February 2024

Pay scheme

Other

Salary

£11.44 to £12 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0611-24-0000

Job locations

548 Meanwood Road

Leeds

LS6 4JN


Supporting documents

Privacy notice

Meanwood Group Practice's privacy notice (opens in a new tab)