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East Norfolk Medical Practice

GP Assistant

The closing date is 05 November 2025

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Job summary

The role of a GP Assistant (GPA) is to work closely with their assigned GPs, performing predominately administrative tasks on the GPs behalf, freeing up GP time. The GPA assists GPs with managing their patient list, communicating with patients about their care and condition. The GPA also liaises with teams within the practice and outside agencies regarding their patients. The GPA is part of a bigger GPA team, ensuring that there is cover for all GPs to benefit from GPA support.

Main duties of the job

  • Arranging appointments, referrals, tests and follow up appointments of patients as requested by the GP or other clinicians
  • Manage the pathology results
  • Manage patients requiring drug monitoring/medication review, ensuring that they have been invited and attended for all relevant checks
  • Managing some areas of QOF/IIF, inviting in patients for their reviews
  • Assisting the GP with communicating with patients, advising of medication changes, providing support for lifestyle advice & signposting to others such as clinical pharmacist.
  • Explaine treatment procedures to patients
  • Monitoring & assisting the GPs
  • Monitoring clinical searches for patients of their own assigned GP, such as but not limited to, drug monitoring searches & highlighting exceptions to the GP
  • Completing basic forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency etc.
  • Working closely with other teams within the practice notably secretarial, workflow and scripts to improve communication/build relationships with patients & problem solve
  • Helping the GP liaise with outside agencies
  • Liaise with care homes where GP has responsibility for a home

There will be instances where the GPA will perform these tasks for other GPs in the practice as well as their own assigned GPs, as part of ensuring adequate cover for leave, sickness, and part time working. There also may be instances where the role is required to cover responsibilities of other teams to maintain service levels.

About us

East Norfolk Medical Practice is a friendly 16 partner GP practice, including physician associates and paramedics providing excellent health care to our growing population of approximately 32000 patients over four sites in the Great Yarmouth area. We are committed to improving the health, wellbeing and lives of our patients and colleagues in a friendly, supportive, pro-active and well- organised working environment.

Details

Date posted

24 October 2025

Pay scheme

Other

Salary

£24,619 a year Full time starting salary

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0610-25-0004

Job locations

147 Lawn Avenue

Great Yarmouth

Norfolk

NR30 1QP


Nelson Medical Practice

Pasteur Road

Great Yarmouth

Norfolk

NR31 0DW


The Lighthouse Medical Centre

Howard Street South

Great Yarmouth

Norfolk

NR30 2PT


Caister Medical Centre

West Road

Caister-on-sea

Great Yarmouth

Norfolk

NR30 5AQ


Job description

Job responsibilities

The postholder will be required to have direct patient contact and will support patient care by accessing and maintaining patient records and files and managing access to medical records. The contact with patients is predominately by telephone, with some face to face contact as needed.

The postholder will have no specific financial, budgetary or contract management responsibilities. All staff at ENMP are required to demonstrate a duty of care with respect to resources issued to them (equipment and supplies) and to maintain a safe and compliant work area.

The postholder is expected to manage own varied workload and will support the planning of assigned GP(s) workload.

Internally the postholder will be required to liaise with the assigned GP(s) and Finance Manager (line manager) and wider internal staff in order to effectively discharge their responsibilities.

The highest standards of confidentiality will be required by the postholder. In addition, the postholder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Information systems and software responsibilities include use of:

  • Systm One
  • NHS App/portal
  • ICE system
  • Accux
  • LumiraDX
  • iGDPR
  • Footfall
  • PCSE
  • MS Office

Please refer to full job description attached to this job advert.

Job description

Job responsibilities

The postholder will be required to have direct patient contact and will support patient care by accessing and maintaining patient records and files and managing access to medical records. The contact with patients is predominately by telephone, with some face to face contact as needed.

The postholder will have no specific financial, budgetary or contract management responsibilities. All staff at ENMP are required to demonstrate a duty of care with respect to resources issued to them (equipment and supplies) and to maintain a safe and compliant work area.

The postholder is expected to manage own varied workload and will support the planning of assigned GP(s) workload.

Internally the postholder will be required to liaise with the assigned GP(s) and Finance Manager (line manager) and wider internal staff in order to effectively discharge their responsibilities.

The highest standards of confidentiality will be required by the postholder. In addition, the postholder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Information systems and software responsibilities include use of:

  • Systm One
  • NHS App/portal
  • ICE system
  • Accux
  • LumiraDX
  • iGDPR
  • Footfall
  • PCSE
  • MS Office

Please refer to full job description attached to this job advert.

Person Specification

Experience

Essential

  • Experience of working to deadlines whilst managing a high volume of a varied workload
  • Experience of routinely using VDUs
  • Experience of maintaining tidy workspace
  • Experience of dealing with competing work demands
  • Experience of supporting and assisting others
  • Experience of dealing effectively with confidential and/or sensitive information

Other skills and requirements

Essential

  • Problem solver with the ability to process information accurately and effectively, interpreting data as required.
  • Effective time management, planning and organising.
  • Ability to follow clinical policy and procedure.
  • Flexible and cooperative approach to work.
  • Ability to make effective judgements within defined parameters and referring to others as appropriate.
  • Effective keyboard / IT Skills.
  • Ability to work at all sites.
  • Must undertake an Enhanced DBS.

Communication and People Skills

Essential

  • Excellent communication skills (written and oral).
  • Able to develop effective relationships both internally, externally and with patients.
  • Effectively able to communicate and understand the needs of the patient.
  • Able to influence effectively.
  • Ability to concentrate and be accurate.
  • Ability to diffuse difficult situations.
  • Sensitive and empathetic in distressing situations.
  • Ability to work as a team member and autonomously
  • High levels of integrity and loyalty
  • Punctual and committed to supporting the team effort

Qualifications

Essential

  • Experience of working in a primary care or health care environment
  • Experience of working with public

Desirable

  • Experience of SystmOne
  • Competent in the use of Microsoft Office software
  • Educated to GCSE C level or equivalent
  • Knowledge of medical terminology
Person Specification

Experience

Essential

  • Experience of working to deadlines whilst managing a high volume of a varied workload
  • Experience of routinely using VDUs
  • Experience of maintaining tidy workspace
  • Experience of dealing with competing work demands
  • Experience of supporting and assisting others
  • Experience of dealing effectively with confidential and/or sensitive information

Other skills and requirements

Essential

  • Problem solver with the ability to process information accurately and effectively, interpreting data as required.
  • Effective time management, planning and organising.
  • Ability to follow clinical policy and procedure.
  • Flexible and cooperative approach to work.
  • Ability to make effective judgements within defined parameters and referring to others as appropriate.
  • Effective keyboard / IT Skills.
  • Ability to work at all sites.
  • Must undertake an Enhanced DBS.

Communication and People Skills

Essential

  • Excellent communication skills (written and oral).
  • Able to develop effective relationships both internally, externally and with patients.
  • Effectively able to communicate and understand the needs of the patient.
  • Able to influence effectively.
  • Ability to concentrate and be accurate.
  • Ability to diffuse difficult situations.
  • Sensitive and empathetic in distressing situations.
  • Ability to work as a team member and autonomously
  • High levels of integrity and loyalty
  • Punctual and committed to supporting the team effort

Qualifications

Essential

  • Experience of working in a primary care or health care environment
  • Experience of working with public

Desirable

  • Experience of SystmOne
  • Competent in the use of Microsoft Office software
  • Educated to GCSE C level or equivalent
  • Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Norfolk Medical Practice

Address

147 Lawn Avenue

Great Yarmouth

Norfolk

NR30 1QP


Employer's website

https://www.enmp.co.uk/ (Opens in a new tab)

Employer details

Employer name

East Norfolk Medical Practice

Address

147 Lawn Avenue

Great Yarmouth

Norfolk

NR30 1QP


Employer's website

https://www.enmp.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Employee Support and Development

Sophie Flack

sophie.flack@nhs.net

01493745050

Details

Date posted

24 October 2025

Pay scheme

Other

Salary

£24,619 a year Full time starting salary

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A0610-25-0004

Job locations

147 Lawn Avenue

Great Yarmouth

Norfolk

NR30 1QP


Nelson Medical Practice

Pasteur Road

Great Yarmouth

Norfolk

NR31 0DW


The Lighthouse Medical Centre

Howard Street South

Great Yarmouth

Norfolk

NR30 2PT


Caister Medical Centre

West Road

Caister-on-sea

Great Yarmouth

Norfolk

NR30 5AQ


Supporting documents

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