Operations Admin Support

Job description

Job responsibilities

Daily opening, date stamping and distribution of post received

Support Internal Post Run across sites when required

Franking of all 1st and 2nd class letters daily and preparing for post collection.

Photocopying of medical records in line with Practice policy

Support the process of Subject Access Requests (SAR)

Maintain accurate records to comply with GDPR (General Data Protection Regulations) and regularly update SAR protocol in line with this.

Franking of medical records ready for collection by Post person and encrypting electronic copies of records for secure email to external agencies

Retrieval and delivery of medical records between Practice sites via tasks

Attend regular training sessions to maintain knowledge of SAR processes.

Scan completed requests and file as per protocol.

Photocopying documents as and when required.

Laminating as and when required.

General administration support

Retrieval of medical records as required for deducted patients.

Maintaining the registration links to ensure they are up to date.

Action all INR results to ensure regular blood monitoring tests are maintained through Lumira DX and communicate schedules directly to patients.

To support process for all patient on-line requests for access to medical records

To support patients, access to their health record on-line either through the NHS app or web portal

Processing new patient registrations via paper GMS forms

Processing new patient registrations sent through on Footfall.Action tasks as required.

Internally the postholder will be required to liaise with GPs, clinicians and wider internal staff in order to effectively discharge their responsibilities.

The postholder will be required to contact patients remotely as part of this role

Assist with the clinical rotas.

To see a full copy of the Job Description and Personnel Specification please contact sophie.flack@nhs.net

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience of using MS software, email applications and dictation software tools

Desirable

• Knowledge of local health system
• Experience of working within a primary care setting
• Knowledge of medical terminology
• Experience of GP clinical Systems

Skills and experience

Essential

• Flexible approach to work
• Effective keyboard/IT skills
• Ability to make effective judgements within defined parameters and referring to others as appropriate
• Ability to concentrate
• Experience of maintaining tidy workspace
• Experience of routinely using VDUs
• Ability to travel to other sites

Desirable

• Experience of dealing with competing work demands
• Experience of supporting and assisting others
• Effective team worker
• Experience of working to deadlines whilst managing a high volume of a varied workload
• Able to communicate to staff at all levels
• Able to develop effective relationships both internally and with patients
• Experience of dealing effectively with confidential and/or sensitive information
• Able to gather statistics
• Knowledge of local health system
• Experience of working within a primary care setting
• Knowledge of medical terminology
• Experience of GP clinical Systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Norfolk Medical Practice

Address

147 Lawn Avenue

Great Yarmouth

Norfolk

NR30 1QP

Employer's website

https://www.enmp.co.uk/ (Opens in a new tab)