Job responsibilities
JOB TITLEReception Manager
REPORTS TO Practice Manager
JOB SUMMARY
We are looking for an experience and
confident Reception Manager to lead our busy front-of-house team and support
the smooth running of our practice. This
is a key leadership role for someone passionate about delivering an outstanding
patient experience while ensuring efficient and professional reception
services.
KEY JOB RESPONSIBILITIES
Leading, supervising and developing
the reception team
Organising the practice rota,
arranging cover for staff absence and managing your teams annual leave
Monitoring
and managing your teams sickness ensuring accurate processes and reporting
Proven
ability to lead, motivate, and support a team
Excellent
communication, interpersonal, and organisational skills
Overseeing
all daily reception operations and ensuring a smooth patient journey
A
calm, professional approach with the ability to manage a busy front-of-house
environment
Strong
IT proficiency, multitasking ability, and attention to detail
Ensuring
timely and effective handling of patient queries and enquiries
Overseeing
stock management, including
Handling
complaints from patients in relation to reception services
Collaborating
closely with the wider clinical and management team to support effective
service delivery
Health
and Safety lead for the practice
This job description is not
exhaustive. It is intended to give an outline of what is expected and is
subject to annual review as part of appraisal scheme by the Practice Manager.
GENERAL DUTIES
In
addition to the key job responsibilities detailed in this job description all
employees at are expected to comply with the general duties detailed below:
Infection
Control
To maintain
a clean, safe environment, ensuring adherence to the practices standards of
cleanliness, hygiene and infection control.
Safeguarding children, young people and vulnerable
adults
We are committed to safeguarding and promoting the
welfare of children, young people and vulnerable adults. All staff are
therefore expected to behave in such a way that supports this commitment.
Information Governance
All staff have an individual
responsibility for creating accurate records of their work and for making
entries into and managing all NHS records effectively in line with the Health
Record Keeping Policy and other Health Records and Corporate Records Management
policies and procedures in order to meet the legal, regulatory and
accountability requirements.
Health and Safety
To
take reasonable care to prevent injury to themselves or others who may be
affected by their acts or omissions. To
co-operate fully in discharging policies and procedures with regard to health
and safety matters. To immediately
report to their manager any shortcomings in health and safety procedures and
practice. To report any accidents or
dangerous incidents to their immediate manager and safety representative as
early as possible and submit a completed accident/incident form. To use protective clothing and equipment
where provided.
Governance
To
actively participate in governance activities to ensure that the highest
standards of care and business conduct are achieved.
