Job responsibilities
JOB SUMMARY
To assist the dispensary team in providing a high
quality service to patients, by promoting a positive and professional image of the
dispensary and demonstrating good customer care skills. Take an active role in
accurately assembling orders to provide an efficient and timely service and
participate in phone duties. Take part in the management of stock, including
ordering, receiving, and storing of stock and actively participate in routine
stock checks. Ensure the working environment is kept clean, tidy, in accordance
with NPA guidelines, health and safety, COSHH.
KEY JOB RESPONSIBILITIES
Accurately
label and dispense medicines under the supervision of the qualified dispenser
following departmental procedures.
To assist with general duties
including receiving prescriptions from patients ensuring a positive and
professional image of the dispensary is maintained.
Working
with customers in a polite and efficient manner - face to face, over the phone,
or by electronic methods, to deal with enquiries of a routine nature. Taking
orders and responding to customer needs and queries within the limits of their
knowledge, responsibilities and legal requirements.
To liaise with various members of
the dispensary team, and patients when solving supply problems and ensuring the
best service to patients and customers.
To
take part in departmental stock takes and stock maintenance including: expiry
date checking, re-ordering of stock, checking of orders received against
delivery notes and restocking of shelves ensuring good stock rotation is
maintained and completing all the necessary documentation and stock transfer
using the dispensary computer system.
To return drugs via the computer
system, disposing of expired or unwanted items, in accordance with departmental
procedures, maximising drug usage and financial resources.
To actively
participate in the midyear and year end stock takes.
To maintain
standards of safety, tidiness and cleanliness within the department in
accordance with COSHH and Health and Safety regulations. To ensure all working
practices and Standard Operating Procedures are followed relation to topping
up of sundries, temperature monitoring, archiving of prescriptions and waste
destruction.
Any other reasonable duties which
may from time to time be agreed with the Practice Manager.
This job description is not
exhaustive. It is intended to give an outline of what is expected and is
subject to annual review as part of appraisal scheme by the Practice Manager.
