Part time receptionist

Job description

Job responsibilities

Byfield Medical Centre

Job Description Part-Time Receptionist

Part TIME RECEPTIONIST

RESPONSIBLE TO:

Reception Manager

JOB PURPOSE:

Greeting patients and visitors in an efficient and courteous manner

Provide an effective and polite telephone enquiry service

Proactively communicate information between relevant patients, doctors and professionals

Booking patient appointments, handing out medications and prescriptions

Assisting admin team with referrals and insurance documentation

Scanning documents

Photocopying, filing

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in patients and visitors in line with practice appointments and visitors procedures.

Respond and/or redirect all patient and visitor requests accordingly.

Booking, amending and cancelling patient appointments.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Hand out prescriptions/medications to patients.

Deal with patient queries.

Assist the admin team with chasing referrals and sending out documentation relating to insurance claims and medicals.

Undertake computerised mandatory training.

Ensure answering machine service for out of hours information is directed appropriately switched to answer machine at close of practice and back to surgery each morning

Attend staff meetings contributing ideas where appropriate.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of reception work
• Excellent communication skills (Written and Oral)
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• Experience of working within General Practice

Qualifications

Essential

• Good standard of education

Employer details

Employer name

Byfield Medical Centre

Address

Church Street

Byfield

Daventry

Northamptonshire

NN11 6XN

Employer's website

https://www.byfieldmedicalcentre.co.uk/ (Opens in a new tab)