Job summary
We have an exciting opportunity for a Reception administrator with GP admin/GP reception experience to join our friendly Practice team in Romford/Chadwell Heath. Please only apply if you have a minimum of one year NHS General Practice administration/ reception experience.
North Street Medical Care is a high achieving surgery with over 21,500 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate may be required to work at both sites as requested, or any other site that NSMC will be running.
The Administrator we are looking for must have GP surgery administration / GP reception experience, good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.The role is for 25 / 30 hours per week Monday to Friday from 8 am till 1 pm / 2 pm.
The candidate will undertake a wide range of duties & the provision of general support to the team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information & assisting patients as required. A central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
A good working experience with EMIS web is desirable.
Maintaining and monitoring the practice appointment system.
Manage Minor Surgery appointments and waiting lists, re-book patients if a clinician is on sick leave.
Registering patients for proxy access
Warning messages to patients who DNA appointments
Assist with recalling patients for health checks
Support the Reception Manager with general administrative tasks as required
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Book transport and interpreter
Taking payment from patients using Sumup payment card reader and petty cash
About us
Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, PA, Pharmacists and Paramedics. We are a training practice. We operate over two sites, which is at North Street, Ashton Gardens and Raphaels House.
Details
Date posted
16 January 2026
Pay scheme
Other
Salary
£12.40 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0604-26-0001
Job locations
274 North Street
Romford
RM1 4QJ
Ashton Gardens
Romford
RM6 6RT
Employer details
Employer name
North Street Medical Care
Address
274 North Street
Romford
RM1 4QJ
Employer's website
https://www.northstreetmedicalcare.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
North Street Medical Care's privacy notice (opens in a new tab)