Job summary
We are looking to recruit a part-time Receptionist to join our friendly Practice team in Romford.
North Street Medical Care is a high achieving surgery with just under 21,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The position we are recruiting for is based at North Street, but the candidate would need to help cover reception at the Health Centre in Ashton Gardens on occasions.
The receptionist we are looking for must have good communication skills, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.
The part-time Receptionist will be complemented by a team of enthusiastic and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.
The position we have to offer is for 35 hours per week working five days on Monday 13.30-18.30 (5 hours), Tuesday 8.00-13.30 (5.5
hours), Wednesday 8.00 -6.30 (9.5 hours, 1 hour unpaid lunch break),Thursday 13.00-18.30 (5.5 hours),Friday 8.00-18.30 (9.5 hours, 1 hour unpaid
lunch break)
Candidates must be willing to work occasionally on Saturdays and Bank Holidays as require on mutual prior agreement.
Main duties of the job
We are using EMIS web as our clinical system.
NHS receptionist experience is not essential, but a previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
About us
The North Street Medical team consists of 5 GP partners, salaried GPs, nurses, ANP, Clinical Pharmacists, Health care Assistant Physician Associate and Advanced Paramedic Practicioners.
Have a look at our website
https://www.northstreetmedicalcare.co.uk/
facebook and twitter
Job description
Job responsibilities
North Street Medical
Care
Receptionist job description &
person specification
Job Title: Medical
Receptionist
Line Manager: Reception
Manager
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Photocopy
documentation as required
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
n.
Support
all clinical staff with general tasks as requested
o.
Book
transport and interpreter
p.
Taking
payment from patients using Sumup payment card reader and petty cash
All
personnel should be prepared to accept additional, or surrender existing
duties, to enable the efficient running of the practice.
Job description
Job responsibilities
North Street Medical
Care
Receptionist job description &
person specification
Job Title: Medical
Receptionist
Line Manager: Reception
Manager
The
following are the core responsibilities of the receptionist. There may be on
occasion, a requirement to carry out other tasks; this will be dependent upon
factors such as workload and staffing levels:
a.
Maintaining
and monitoring the practice appointment system
b.
Process
personal, telephone and e-requests for appointments
c.
Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
d.
Signpost
patients to the correct service
e.
Initiating
contact with and responding to, requests from patients, team members and
external agencies
f.
Photocopy
documentation as required
g.
Data
entry of new and temporary registrations and relevant patient information as
required
h.
Input
data into the patients healthcare records as necessary
i.
Direct
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms to the administrative team
j.
Manage
all queries as necessary in an efficient manner
k.
Carry
out system searches as requested
l.
Maintain
a clean, tidy, effective working area at all times
m.
Monitor
and maintain the reception area and notice boards
n.
Support
all clinical staff with general tasks as requested
o.
Book
transport and interpreter
p.
Taking
payment from patients using Sumup payment card reader and petty cash
All
personnel should be prepared to accept additional, or surrender existing
duties, to enable the efficient running of the practice.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- EMIS user skills
Experience
Essential
- Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
Desirable
- NHS receptionist/admin experience is not essential.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- EMIS user skills
Experience
Essential
- Previous public facing administration/reception role in a busy environment is an advantage. A good command of spoken and written English is essential.
Desirable
- NHS receptionist/admin experience is not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
