Patients Record Administrator

Job description

Job responsibilities

The following are the core responsibilities of the medical records clerk. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Deducted patients print off medical records and request labels and return to PCSE

b. Filing of incoming GP2GP electronic notes with tasks, allergies, medication and degraded immunisations and smears.

c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

d. Photocopy notes in accordance with Subject Access Requests (SARs) ensuring attachments sent via email are sent encrypted

e. Keep record of incoming and outgoing report requests (SARs)

f. Checking ID of patients receiving notes contact patient to clarify consent given to third parties to request SAR on patients behal

g. Clarify with patient date range relating to SAR

h. Input data into the patients healthcare records accurately.

i. Completion of relevant performance reports as required

j. Timely response to all requests for information

k. Maintains patient confidence by keeping patient records information confidential

l. Answer incoming phone calls and deal with the callers request appropriately

m. Deal with emails and completing EMIS tasks appropriately

n. Maintains excellent communication while maintaining a courteous and professional attitude.

o. Provide I.T assistance to staff members including trouble-shooting and reporting incidents to the I.T helpdesk or Emis.

p. File and store empty George Lloyd folders

q. Provide basic Emis training to new members of staff as part of an induction program

r. De-activate and email leavers form to I.T

s. File and store electronic notes as required

In addition to the primary responsibilities, the Patient Record Administrator may be request to:

1. Engages in ongoing training, education and professional activities to enhance knowledge, skills and professionalism
2. Exploring opportunities to add value to job accomplishments
3. Maintain a clean, tidy, effective working area at all times
4. Any other duty allocated to you by the practice manager or partners
5. The candidate must be able to also work in our other branch in the Chadwell Heath Health Centre in Ashton Gardens or Raphael House.
6. Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Mathematics & English (C or above)
• NVQ Level 2 in Health and Social Care

Skills and Knowledge

Essential

• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a GP surgery
• Attention to detail
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Street Medical Care

Address

274 North Street

Romford

RM1 4QJ

Employer's website

https://www.northstreetmedicalcare.co.uk (Opens in a new tab)