Reception/Admin

Job description

Job responsibilities

1. Job Role/Purpose:

• To interact with patients to provide and process information in response to enquiries, concerns and requests about NHS outpatient and private services

• To ensure that all patients have a positive experience

• To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.

• To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner

• To provide a professional call-handling service and associated administration duties

• To ensure that cash payments are handled in line with service/organisational protocols

• To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service

• To record all essential information accurately and efficiently

Person Specification

Qualifications

Essential

• Computer Literate
• Microsoft office Knowledge

Desirable

• Knowledge of systm one is preferred but not essential, as full training will be provided.
• Worked in within a GP practice.

Experience

Essential

• Working within a health care setting.

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Bridge Partnerships for Health

Address

10 Slater Street

Great Bridge

Tipton

West Midlands

DY4 7EY

Employer's website

https://www.greatbridgepartnershipsforhealth.co.uk (Opens in a new tab)