Job summary
This post is for a Receptionist/Administrator. Fixed hours of Monday 8am -1pm and Friday 8am - 6.30pm. Working across our four branches, to cover the needs of the business. You will be working as part of a team and also independently. You will be responsible for opening and closing of sites, along side another staff member.
Main duties of the job
Job Role/Purpose:
-
To interact with patients to provide and process information in response to enquiries, concerns and requests.
-
To ensure that all patients have a positive experience
-
To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.
-
To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner
-
To provide a professional call-handling service and associated administration duties
-
To ensure that cash payments are handled in line with organisational protocols
-
To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
-
To record all essential information accurately and efficiently
About us
Great Bridge Partnerships for Health is a four branch practice across Sandwell. Main head office is situated in Great Bridge.
Job description
Job responsibilities
Job Role/Purpose:
-
To interact with patients to provide and process information in response to enquiries, concerns and requests about NHS outpatient and private services
-
To ensure that all patients have a positive experience
-
To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.
-
To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner
-
To provide a professional call-handling service and associated administration duties
-
To ensure that cash payments are handled in line with service/organisational protocols
-
To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
-
To record all essential information accurately and efficiently
Job description
Job responsibilities
Job Role/Purpose:
-
To interact with patients to provide and process information in response to enquiries, concerns and requests about NHS outpatient and private services
-
To ensure that all patients have a positive experience
-
To work as part of the team in a professional manner providing high quality reception, administration and support services to all Patients, visitors, clinicians.
-
To follow all relevant standard operating policies, procedures and protocols to ensure always working in an efficient and courteous manner
-
To provide a professional call-handling service and associated administration duties
-
To ensure that cash payments are handled in line with service/organisational protocols
-
To embed and sustain an ethos of care throughout the team, providing advice and guidance and signposting patients to the most appropriate clinician/service
-
To record all essential information accurately and efficiently
Person Specification
Qualifications
Essential
- Computer Literate
- Microsoft office Knowledge
Desirable
- Knowledge of systm one is preferred but not essential, as full training will be provided.
- Worked in within a GP practice.
Experience
Essential
- Working within a health care setting.
Desirable
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Computer Literate
- Microsoft office Knowledge
Desirable
- Knowledge of systm one is preferred but not essential, as full training will be provided.
- Worked in within a GP practice.
Experience
Essential
- Working within a health care setting.
Desirable
- Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
