Job summary
Provide face-to-face contact
to all patients and visitors to the practice, reflecting a positive and
professional image of the organisation.
Support clinicians in ensuring the smooth running of clinics and
services.
Main duties of the job
Greet and direct patients and visitors to the practice in a professional and efficient manner.
Direct and assist patients to clinics where necessary.
Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.
Deal with routine enquiries, forwarding messages and taking appropriate action.
Keep patients informed and updated of any changes or delay affecting clinics or appointments.
Ensure patient confidentiality is maintained at all times.
Ensure that an adequate handover is performed to colleagues after each shift to ensure all outstanding jobs are passed over
Ensure your working area is left clean and tidy and secured at the end of each day
Contribute to scheduling appointments on the clinical system and room availability.
Provide cover for colleagues during holiday and sick leave.
Utilise existing IT software (summary builder) and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.
Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.
About us
We have a list size of just over 16700 pts across 4 sites in Sandwell, we are a dedicated and close team who are all committed to delivering the best possible patient care for our population.
Job description
Job responsibilities
Greet and direct patients and visitors to the practice in a professional and efficient manner.
Direct and assist patients to clinics where necessary.
Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.
Deal with routine enquiries, forwarding messages and taking appropriate action.
Keep patients informed and updated of any changes or delay affecting clinics or appointments.
Ensure patient confidentiality is maintained at all times.
Ensure that an adequate ‘handover’ is performed to colleagues after each shift to ensure all outstanding jobs are passed over
Ensure your working area is left clean and tidy and secured at the end of each day.
General administrative duties, use of office equipment, copier and fax machine.
Contribute to scheduling appointments on the clinical system and room availability.
Provide cover for colleagues during holiday and sick leave.
Utilise existing IT software ( and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.
Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.
Job description
Job responsibilities
Greet and direct patients and visitors to the practice in a professional and efficient manner.
Direct and assist patients to clinics where necessary.
Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.
Deal with routine enquiries, forwarding messages and taking appropriate action.
Keep patients informed and updated of any changes or delay affecting clinics or appointments.
Ensure patient confidentiality is maintained at all times.
Ensure that an adequate ‘handover’ is performed to colleagues after each shift to ensure all outstanding jobs are passed over
Ensure your working area is left clean and tidy and secured at the end of each day.
General administrative duties, use of office equipment, copier and fax machine.
Contribute to scheduling appointments on the clinical system and room availability.
Provide cover for colleagues during holiday and sick leave.
Utilise existing IT software ( and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.
Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.
Person Specification
Qualifications
Essential
- Education/Qualifications
- Educated to GCSE level in Maths & English or equivalent
- Literate and numerate
- Computer Literate
General
Essential
- Able to work as an individual and part of a team
- Good communication and organisational skills
- Good time management skills
- Knowledge of System One
- Understanding of the need for confidentiality
- Understanding of NHS organisations.
- Ability to assess and prioritise work
- Ability to work under pressure and to tight deadlines
- Possess a reliable and flexible approach
- Excellent time keeping
Experience
Essential
- Experience of dealing with the public
- Experience of working in Primary Care
- Experience of working within a team
- Experience of customer care
Person Specification
Qualifications
Essential
- Education/Qualifications
- Educated to GCSE level in Maths & English or equivalent
- Literate and numerate
- Computer Literate
General
Essential
- Able to work as an individual and part of a team
- Good communication and organisational skills
- Good time management skills
- Knowledge of System One
- Understanding of the need for confidentiality
- Understanding of NHS organisations.
- Ability to assess and prioritise work
- Ability to work under pressure and to tight deadlines
- Possess a reliable and flexible approach
- Excellent time keeping
Experience
Essential
- Experience of dealing with the public
- Experience of working in Primary Care
- Experience of working within a team
- Experience of customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
