Job summary
Brunswick Park Medical Practice is looking for a friendly and experienced Lead Receptionist, to join our innovative and supportive team. We are a training Practice serving a population of 8900 patients and are a product of a merger of 2 single handed practices 6 years ago. Training and development are key parts of our ethos, and we provide a supportive and enabling environment so all the staff, and trainees that pass through us are equipped to deliver comprehensive and excellent care.
We are looking to recruit a part or full time Reception Leadfor a minimum of 30 hours per week, who is able to cover shifts starting at 7.45am and/or finish at 6.30pm.EMIS web experience is essential.
Main duties of the job
The main duties of this role are varied and include general reception duties; taking patient enquiries both at front desk face to face and on the telephone, general day to day administration, e.g. econsults, emails, reports, scanning, recalls, prescriptions etc.
The role involves:
1.Leading and supervising the reception/administrative staff team.
2. Delegate tasks to appropriate reception/administrative staff.
3. Support with training for new members of staff.
4. Maintain the reception/administrative rota to ensure the reception desk, telephones and administrative duties are adequately covered at all times.
5. Providing cover when colleagues are absent.
The post requires someone with initiative, enthusiasm. You must be well organised, reliable and with a flexible approach to team work as part of a team while managing your own workload.
You must be patient focussed and be able toempathise with patients and colleagues.
About us
Brunswick Park Medical Practice - Where we empower each other to deliver comprehensive medical care
with compassion and excellence.
We won a North Central London award for Education and were highly commended in the Leadership category. We are proud of our values and our ethos of providing an environment where every member of the team can thrive and deliver excellent care for our patients.
We look after each other and our patients.
We have a strong training ethos and provide opportunities to develop.
Job description
Job responsibilities
In addition to the day to day reception telephone and front desk duties, you will be required to ensure:
- patients are received promptly at the reception desk and assisted and/or signposted appropriated.
- telephone calls are answered promptly and appropriate action taken. Ensure effective process for recording and delivery of messages to clinical staff.
- timely opening of mail and procedures are followed for distribution.
- the practice email inbox is checked daily and actioned as appropriate.
- all reception tasks are processed daily and actioned and completed as required, e.g. e-consults, emails, scanning, summaries etc.
- urgent tasks and tasks are kept up to date.
- docman filing and work flowing is up to date.
- awareness of admin team tasks (Cancer safety net, Medical assistant, Prescribing Clerk, Secretarial cover etc) and make sure relevant staff have protected time.
- the system for registering new patients ensuring the appropriate forms are completed and procedure followed.
- the appointment system enables patients to access various appointments & health clinics.
- allocation of tasks to the relevant team members.
- room stocking is carried out.
- reception and waiting area are kept tidy at all times.
- any concerns re staff issues are reported to the partners or manager.
- patient recall for QOF and immunisations is supported by all team members.
- the staff rota is maintained and monitored, absence and leave is covered.
- chaperones are arranged when required.
- health & safety is observed at all times and any concerns are reported to partners or manager.
- basic troubleshooting for computer systems and log ins, talking to Emis, GPIT etc as required.
- patients details are entered correctly and timely onto the computer e.g. new registrations, deductions, immunisations, cytology status/results.
- The right candidate must have general practice administration and reception experience and knowledge of EMIS, Docman, Outlook and excellent IT skills.
Job description
Job responsibilities
In addition to the day to day reception telephone and front desk duties, you will be required to ensure:
- patients are received promptly at the reception desk and assisted and/or signposted appropriated.
- telephone calls are answered promptly and appropriate action taken. Ensure effective process for recording and delivery of messages to clinical staff.
- timely opening of mail and procedures are followed for distribution.
- the practice email inbox is checked daily and actioned as appropriate.
- all reception tasks are processed daily and actioned and completed as required, e.g. e-consults, emails, scanning, summaries etc.
- urgent tasks and tasks are kept up to date.
- docman filing and work flowing is up to date.
- awareness of admin team tasks (Cancer safety net, Medical assistant, Prescribing Clerk, Secretarial cover etc) and make sure relevant staff have protected time.
- the system for registering new patients ensuring the appropriate forms are completed and procedure followed.
- the appointment system enables patients to access various appointments & health clinics.
- allocation of tasks to the relevant team members.
- room stocking is carried out.
- reception and waiting area are kept tidy at all times.
- any concerns re staff issues are reported to the partners or manager.
- patient recall for QOF and immunisations is supported by all team members.
- the staff rota is maintained and monitored, absence and leave is covered.
- chaperones are arranged when required.
- health & safety is observed at all times and any concerns are reported to partners or manager.
- basic troubleshooting for computer systems and log ins, talking to Emis, GPIT etc as required.
- patients details are entered correctly and timely onto the computer e.g. new registrations, deductions, immunisations, cytology status/results.
- The right candidate must have general practice administration and reception experience and knowledge of EMIS, Docman, Outlook and excellent IT skills.
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
Desirable
- Experience of providing appraisal writing and staff development
Skills and Personal Qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
Person Specification
Qualifications
Essential
- GCSE English (C or above) and at least three others
Desirable
- Educated to A-level/equivalent or higher, with relevant experience
- AMSPAR qualification
- NVQ Level 2 in Health and Social Care
- Leadership and/or management qualification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting
- Experience of leading/managing a team
Desirable
- Experience of providing appraisal writing and staff development
Skills and Personal Qualities
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- EMIS user skills
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Initiative and judgement (knowing when to ask for help)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
