Job summary
St Helens
North Primary Care Network are looking to recruit to a motivated and dynamic PCN
Urgent Hub Manager on a fixed term basis to help manage and organise an Urgent Hub which has been
created to help reduce pressure on GP practices. This role will involve working
across all 6 practices in the North Primary Care Network.
We are looking for someone who has experience in Primary
Care, is used to working on EMIS, enjoys patient interaction and is capable of
working autonomously with minimal supervision.
The successful applicant will work within our friendly Primary Care
Network multidisciplinary healthcare team and working closely with GP's who also work in the hub. They will also work alongside the wider ARRS
team, and in partnership with the six practices that make up the Primary Care
Network. This is a temporary role to cover maternity leave and we are looking to recruit someone to cover from February 26 to January 27.
Please note we are
unable to sponsor overseas applications.
If enough
applications are received prior to the closing date, this advert may close
early.
No agencies please.
Main duties of the job
Within our
PCN, we have recently created an Urgent Hub model where all six PCN practices are
able to book in to an acute hub clinic for same-day patients.
This is a full time role where the successful candidate will
be expected to be based in practice alongside the Urgent Hub. This will involve
working on a rota across multiple practices throughout the week. You will be
responsible for adding clinics to EMIS, booking patients in as the arrive for
the hub and any other reception or PCN duties as and when required. The hub runs from 10am to 6pm, and the successful candidate can work their hours from 8am to 6pm.
In this role, excellent communication skills will be required as there is interaction with patients. You will be expected to build good relationships with both ARRS and
Practice staff and ensure the hub runs smoothly at all times. There will also
be an expectation to help with administrative tasks within the PCN.
About us
The post holder will be working as part of the St Helens North Primary
Care Network. We are a team of 6 Practices including Garswood Surgery,
Windermere MC, Bethany MC, Kenneth Macrae MC, Rainford HC & Billinge MC -
with a combined list size of approx. 30,000 patients. It is a friendly and
close knit team and our work ethic is that of motivation, productivity, respect
and innovation.
This is an exciting opportunity to be a part of an expanding and diverse
Primary Care Network team, improving patient care and all whilst developing
your knowledge and skills.
Our mission is to provide pro-active care to patients to improve their
health and wellbeing and to make a positive impact to their lives, with respect
and compassion. Working in partnership with local people, health and social
care, voluntary sectors, community groups and colleagues to bring communities
together and helping to reduce health inequalities.
Job description
Job responsibilities
The successful candidate will be expected to manage
the administration of the Urgent Care Hub and provide admin support to the
Network Manager. They will liaise with Clinical Director and the six Practice
Managers within the Network on a regular basis.
The postholder will have excellent
communication skills, will be well organised with a proactive approach and have
excellent knowledge of EMIS.
Principle Responsibilities
1.
To
fully manage the urgent care hub including:
-EMIS
clinics
-
staffing
- reception duties for the Hub in practices
working across the Network surgeries.
-
produce reports and provide data for monitoring purposes
-
work with the PCN GP, ANPs, Network Manager, CD and Clinical Lead to make
service improvements when required.
2.
Liaising
with Practice Managers in the Network to collate or disseminate information, including holding teams calls.
3.
Liaising
with ARRS staff in the Network to collate or disseminate information.
4.
To
provide administrative support in the procurement of equipment, uniforms,
supplies and organising training sessions when needed.
5.
Assisting
Network Manager when required with the PCN Patient Participation Groups (PPG)
for the Network to ensure patients aware of Network activities and feedback
sought on services when appropriate.
6.
Arranging
Network meetings, collating the agenda, distributing information and typing
minutes where required.
7.
Supporting
with the recruitment process for ARRS Staff.
8.
Complete
any training as required for the role.
Job description
Job responsibilities
The successful candidate will be expected to manage
the administration of the Urgent Care Hub and provide admin support to the
Network Manager. They will liaise with Clinical Director and the six Practice
Managers within the Network on a regular basis.
The postholder will have excellent
communication skills, will be well organised with a proactive approach and have
excellent knowledge of EMIS.
Principle Responsibilities
1.
To
fully manage the urgent care hub including:
-EMIS
clinics
-
staffing
- reception duties for the Hub in practices
working across the Network surgeries.
-
produce reports and provide data for monitoring purposes
-
work with the PCN GP, ANPs, Network Manager, CD and Clinical Lead to make
service improvements when required.
2.
Liaising
with Practice Managers in the Network to collate or disseminate information, including holding teams calls.
3.
Liaising
with ARRS staff in the Network to collate or disseminate information.
4.
To
provide administrative support in the procurement of equipment, uniforms,
supplies and organising training sessions when needed.
5.
Assisting
Network Manager when required with the PCN Patient Participation Groups (PPG)
for the Network to ensure patients aware of Network activities and feedback
sought on services when appropriate.
6.
Arranging
Network meetings, collating the agenda, distributing information and typing
minutes where required.
7.
Supporting
with the recruitment process for ARRS Staff.
8.
Complete
any training as required for the role.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of EMIS
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem-solving & analytical skills
Qualifications
Essential
- Core Level of Maths and English
- Willing to undertake any training as required for the role
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Sensitive and empathetic in distressing situations
- Ability to work under pressure and flexibly when required
- To be professional at all times
Other requirements
Essential
Knowledge
Desirable
- General understanding of well-being and community services
Experience
Essential
- Working in an office environment
- Experience of working or volunteering in a healthcare or care sector setting
Desirable
- Experience of organising recurring events or meetings
Person Specification
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Competent in the use of EMIS
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem-solving & analytical skills
Qualifications
Essential
- Core Level of Maths and English
- Willing to undertake any training as required for the role
Personal qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- Sensitive and empathetic in distressing situations
- Ability to work under pressure and flexibly when required
- To be professional at all times
Other requirements
Essential
Knowledge
Desirable
- General understanding of well-being and community services
Experience
Essential
- Working in an office environment
- Experience of working or volunteering in a healthcare or care sector setting
Desirable
- Experience of organising recurring events or meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.