Patient Services Lead

Job summary

We are seeking an experienced and highly organised Patient Services Lead to join our dynamic GP practice team. This role offers an excellent opportunity for an experienced administrator/team leader to progress their career and take on a new level of responsibility

The ideal candidate will have a solid understanding of GP surgery systems, excellent IT skills, and previous EMIS experience. You will play a pivotal role in ensuring smooth day-to-day operations, supporting clinical staff, and enhancing the patient experience.

Main duties of the job

The Patient Services Lead will play a pivotal role in ensuring high standards of patient service across the practice, supervising reception and administration teams, and providing strong operational and administrative support.

The role involves managing patient enquiries and appointments, leading on staff training and development, and supporting HR functions such as recruitment, onboarding, and appraisals. Working closely with the wider practice team, the Patient Services Lead will help drive service improvements, implement new initiatives, and contribute to enhancing patient experience.

Working within a flexible shift pattern that includes early mornings and late evenings, they will collaborate with the wider team to improve operational workflows.

About us

Everest House Surgery is a modern, patient-focused GP surgery committed to delivering high-quality primary care to our local community. We offer a comprehensive range of services, including routine consultations, chronic disease management, minor illness care, and support for long-term conditions. Our team of dedicated clinicians and administrative staff work collaboratively to ensure smooth practice operations, excellent patient experience, and the highest standards of clinical care. We are proud of our commitment to innovation, continuous improvement, and fostering a supportive, inclusive working environment for all staff.