Clinical Systems and Data Administrator

Job description

Job responsibilities

The Clinical Systems and Data Administrator is a key role within Everest House Surgery, responsible for ensuring the effective use of our clinical and administrative systems. The postholder will manage a wide range of tasks that underpin both patient care and practice performance.

Day-to-day duties include running searches and producing reports to support clinicians, audits, recalls, QOF, and enhanced services. The role also involves preparing and submitting NHS claims (CQRS, Public Health, immunisations, QOF), supporting data quality improvement, and ensuring patient records are accurate and correctly coded.

The administrator will provide first-line IT support to staff, troubleshooting issues with PCs, printers, telephony, and clinical systems such as EMIS, SystmOne, Docman, AccuRx, and eConsult. They will be responsible for managing user accounts and permissions, setting up new staff, removing leavers, and delivering IT inductions and basic training.

In addition, the role requires close attention to data security and information governance, including compliance with GDPR, NHS Digital standards, and local policies. The postholder will support the management of IT assets, system backups, and software updates, and will help to identify and escalate any potential breaches.

The Clinical Systems and Data Administrator will also contribute to service development, assisting with the implementation of new digital tools and NHS initiatives, supporting audits and reporting, and contributing to the annual Data Security & Protection Toolkit. This is a varied role that combines IT support, data management, and service improvement, playing a vital part in helping the practice run efficiently and deliver high-quality patient care.

Person Specification

Knowledge and Skills

Essential

• Basic knowledge of IT troubleshooting and support.
• Awareness of data protection and confidentiality (GDPR).
• Strong attention to detail and accuracy.
• Good problem-solving and logical thinking skills.
• Effective communication and teamwork.
• Ability to manage workload, prioritise tasks, and meet deadlines.

Desirable

• Understanding of NHS data requirements and claims processes.
• Familiarity with NHS Information Governance standards.
• Ability to train and support staff in system use.
• Report writing and/or data analysis skills.

Qualifications

Essential

• Good general education (e.g., GCSEs or equivalent, including IT).

Desirable

• IT-related qualification (e.g., CompTIA, Microsoft Fundamentals).

Experience

Essential

• Experience using IT systems and databases.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience handling data and producing reports or spreadsheets.

Desirable

• Experience using IT systems and databases.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).
• Experience handling data and producing reports or spreadsheets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Everest House Surgery

Address

Everest Way

Hemel Hempstead

Hertfordshire

HP2 4HY

Employer's website

https://everesthouse.co.uk/ (Opens in a new tab)