Job responsibilities
JOB DESCRIPTION
JOB TITLE: Digital and Transformation Support
RESPONSIBLE TO: PCN Manager Business Manager
SALARY: £12.70 per hour
HOURS PER WEEK Part Time or Full Time
OVERVIEW
The post-holder will work closely with, and under the direction of the Digital and Transformation Lead, to improve communications and Digital transformation standards across the PCN domain. The position is suitable for someone who wishes to demonstrate initiative and to develop their own skills further with a view to future progression.
MAIN PURPOSES
To provide support to the managerial team in all areas of Digital Transformation & communication work.
Maintaining and updating information on the organisation's website.
Managing and updating information and engaging with users on social media sites such as Twitter and Facebook.
Provide support for health campaigns, using MJOG and direct text messaging through TPP system one and the practice website.
Contribute to and maintain the PCN Digital and IT strategy
Preparing and supervising the production of publicity brochures, health posters, handouts, direct mail leaflets across the practice domain.
Fostering community relations through the Patient Participation Group (PPG).
Meet with the PPG on a quarterly basis and report the wishes of the PPG to the PM via operations meetings.
To undertake specific assigned tasks, project support, or development/change work which may arise from time to time.
Receive, investigate, and resolve patient complaints, using the practice complaints procedure.
Receive, and carry out processes for all In-house Significant Events.
Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards
- Actively reporting health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
5. Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.
This role is considered to be a developmental position and the jobholder will be encouraged to develop personal and business skills.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
Most instruction and communication of activity will be via the practice manager.
External communication will be with patients, Clinical Commissioning Groups and other NHS bodies, and other GP practices and service providers.
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance.
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
