Job summary
A Care Navigator / Administrator plays a vital role in ensuring the smooth and efficient running
of the surgery on a day to day basis. If you have excellent interpersonal and communication skills, and can deliver a high quality of care in a busy environment, we would like to hear from you!
Main duties of the job
The role involves managing a variety of patient interactions and queries (over the telephone and in person), processing online requests, maintaining accurate records and providing full administrative support to the practice's multidisciplinary team.
About us
The Lighthouse Group Practice is a busy and friendly inner-city GP surgery providing a full range of NHS services and care to more than 14,000 registered patients. We are committed to maintaining a high standard of patient care and customer service in a friendly and professional environment.
Job description
Job responsibilities
- Welcoming patients to the surgery and addressing their queries.
- Scheduling and managing appointments using practice management software.
- Handling telephone and email enquiries promptly and professionally.
- Maintaining and updating patient records, ensuring confidentiality and compliance with GDPR.
- Document scanning and processing.
- Supporting clinical staff with day-to-day tasks and liaising between departments.
- Communicating effectively with patients, staff, and external organisations.
- Monitoring office supplies and coordinating restocking as needed.
- Ensuring adherence to NHS and practice policies and procedures.
- Maintaining knowledge of current healthcare systems and regulations.
Job description
Job responsibilities
- Welcoming patients to the surgery and addressing their queries.
- Scheduling and managing appointments using practice management software.
- Handling telephone and email enquiries promptly and professionally.
- Maintaining and updating patient records, ensuring confidentiality and compliance with GDPR.
- Document scanning and processing.
- Supporting clinical staff with day-to-day tasks and liaising between departments.
- Communicating effectively with patients, staff, and external organisations.
- Monitoring office supplies and coordinating restocking as needed.
- Ensuring adherence to NHS and practice policies and procedures.
- Maintaining knowledge of current healthcare systems and regulations.
Person Specification
Skills and Personal Qualities
Essential
- Excellent communication and interpersonal skills, with a clear and polite telephone manner. Strong IT skills. Ability to work as a team member and autonomously, without direct supervision
Experience
Essential
- Previous experience of working in a customer-focused role
Desirable
- Previous experience working in a primary care or healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent, with a minimum of Grade C / 4 in Maths and English
Desirable
- Customer service qualification (NVQ) or equivalent
Person Specification
Skills and Personal Qualities
Essential
- Excellent communication and interpersonal skills, with a clear and polite telephone manner. Strong IT skills. Ability to work as a team member and autonomously, without direct supervision
Experience
Essential
- Previous experience of working in a customer-focused role
Desirable
- Previous experience working in a primary care or healthcare setting
Qualifications
Essential
- Educated to GCSE level or equivalent, with a minimum of Grade C / 4 in Maths and English
Desirable
- Customer service qualification (NVQ) or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
