Job summary
A Practice General Administrator plays a vital role in ensuring the smooth and efficient running of a The Lighthouse Group GP surgery. This position involves providing administrative support to healthcare professionals, managing patient interactions, and maintaining accurate records. The role requires excellent organisational skills, attention to detail, and the ability to handle confidential information with discretion.
Main duties of the job
Welcoming patients to the surgery and addressing their queries. Scheduling and managing appointments using practice management software. Handling telephone and email enquiries promptly and professionally.
Maintaining and updating patient records, ensuring confidentiality and compliance with GDPR.
Processing referrals and medical forms accurately and efficiently.
Managing incoming and outgoing correspondence, including scanning, filing, coding and distributing documents.
Supporting clinical staff with day-to-day tasks and liaising between departments.
Monitoring office supplies and coordinating restocking as needed.
Assisting in the preparation of reports, audits, and practice meetings.
Ensuring adherence to NHS and practice policies and procedures.
Maintaining knowledge of current healthcare systems and regulations.
Communicating effectively with patients, staff, and external organisations.
About us
Located in the heart of Portsmouth, The Lighthouse Group Practice serves a diverse community of approximately 15,000 patients. Our team is dedicated to providing exceptional healthcare, supported by:
Two GP partners, four salaried GPs, one long-term locum and an extensive and skilled nursing team and a dedicated administrative team.
Our practice combines compassionate care with a focus on innovation and efficiency, ensuring the best outcomes for our patients.
Job description
Job responsibilities
As a General Medical Administrator, you will be an integral part of the administrative team, ensuring the smooth operation of the practice. Your role involves providing administrative support to clinical staff, managing patient interactions, and maintaining accurate records. This position requires excellent organisational skills, attention to detail and a professional approach to patient care.
Welcome patients and visitors, providing a friendly and professional first point of contact. Manage appointment bookings, cancellations and rescheduling using practice software. Handle telephone and email enquiries promptly and courteously.
Maintain and update patient records accurately, ensuring confidentiality and compliance with GDPR. Process referrals and medical reports in a timely manner. Prepare and distribute correspondence, such as reminders, forms, and notifications. Assist with the organisation of practice activities.
Manage incoming and outgoing correspondence, including scanning, coding and electronically filing documents. Support practice staff with data entry, audits, and reporting requirements.
Monitor office supplies and liaise with suppliers for reordering.
Ensure all administrative processes comply with NHS and practice policies.
Communicate effectively with patients, staff and external organisations, maintaining professionalism at all times.
A supportive and friendly working environment. Opportunities for professional development and training. Competitive salary and benefits package.
This job is perfect for someone who thrives in a dynamic environment, enjoys working as part of a team, and is committed to supporting high-quality patient care.
Job description
Job responsibilities
As a General Medical Administrator, you will be an integral part of the administrative team, ensuring the smooth operation of the practice. Your role involves providing administrative support to clinical staff, managing patient interactions, and maintaining accurate records. This position requires excellent organisational skills, attention to detail and a professional approach to patient care.
Welcome patients and visitors, providing a friendly and professional first point of contact. Manage appointment bookings, cancellations and rescheduling using practice software. Handle telephone and email enquiries promptly and courteously.
Maintain and update patient records accurately, ensuring confidentiality and compliance with GDPR. Process referrals and medical reports in a timely manner. Prepare and distribute correspondence, such as reminders, forms, and notifications. Assist with the organisation of practice activities.
Manage incoming and outgoing correspondence, including scanning, coding and electronically filing documents. Support practice staff with data entry, audits, and reporting requirements.
Monitor office supplies and liaise with suppliers for reordering.
Ensure all administrative processes comply with NHS and practice policies.
Communicate effectively with patients, staff and external organisations, maintaining professionalism at all times.
A supportive and friendly working environment. Opportunities for professional development and training. Competitive salary and benefits package.
This job is perfect for someone who thrives in a dynamic environment, enjoys working as part of a team, and is committed to supporting high-quality patient care.
Person Specification
Experience
Desirable
- Previous experience of working in general practice or a healthcare setting would be advantagous for this role.
Qualifications
Essential
- Minimum Grade C/4 in GCSE English and Mathematics.
- Proficiency in standard office applications such as Microsoft Office (Word, Excel, Outlook).
Desirable
- Certification in medical or healthcare administration
- Familiarity with practice management software, such as EMIS, SystmOne, or Vision.
- Evidence of continuous professional development (CPD) relevant to the role.
- Understanding of GDPR and confidentiality standards, demonstrated through previous training or certification.
Person Specification
Experience
Desirable
- Previous experience of working in general practice or a healthcare setting would be advantagous for this role.
Qualifications
Essential
- Minimum Grade C/4 in GCSE English and Mathematics.
- Proficiency in standard office applications such as Microsoft Office (Word, Excel, Outlook).
Desirable
- Certification in medical or healthcare administration
- Familiarity with practice management software, such as EMIS, SystmOne, or Vision.
- Evidence of continuous professional development (CPD) relevant to the role.
- Understanding of GDPR and confidentiality standards, demonstrated through previous training or certification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
