Job responsibilities
Job summary:
The post holder will work closely
with the Holgate Primary Care Network (HPCN) Clinical Pharmacists.
To
provide efficient and comprehensive administrative support in our new Pharmacy
Hub and across the Primary Care Network.
A
requirement to communicate with a wide range of health care professionals
across our PCN developing and forming professional working relationships.
To
have effective communication skills both verbal and non-verbal when dealing
with complex information, which maybe in the format of telephone conversations,
email correspondence or face to face meetings within the multidisciplinary
team.
Offer
general assistance to the pharmacy team and project a positive and friendly
image to patients and other visitors, either in person or via the telephone.
Undertake
a variety of administrative duties to assist in the smooth running of practices
within the Holgate Primary Care Network (HPCN).
The
post holder must be able to work independently and autonomously taking
ownership of workstreams and new projects.
Duties
and responsibilities:
To
provide comprehensive and confidential administrative support in all areas
associated with medicine safety and prescribing.
Co-ordinating
pharmacist workload, assigning work from waiting lists to ledgers.
To
support prescription teams within each practice with agreed pathways and
processes.
Follow
protocols to carry out basic calculations to assist clinical decision making,
To
provide support with key projects working alongside the Pharmacy team . These
projects include medication reviews, hospital discharges, MHRA alerts, out of
stock medication, medication shortages and drug safety monitoring.
To
provide administrative support with a variety of clinical pathways including
hypertension, atrial fibrilation & DOAC monitoring, lipids, diabetes and
CKD.
Quality:
The post-holder will strive to maintain quality
within the practice, and will:
- Alert other team members to issues
of quality and risk
- Assess own performance and take
accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of
the team by reflecting on own and team activities and making suggestions
on ways to improve and enhance the teams performance
- Work effectively with individuals
in other agencies to meet patients' needs
- Effectively manage own time,
workload and resources
Communication:
The post-holder should recognise the importance of
effective communication within the team and will strive to:
- Communicate effectively with other
team members
- Communicate effectively with
patients and carers
- Recognise peoples needs for
alternative methods of communication and respond accordingly
Personal
and Professional Development
Keep abreast of national and
local guidance on PCNs.
Take responsibility for own
development, learning and performance.
Participate in an annual
individual performance review and take responsibility for maintaining a record
of own personal and professional development.
Knowledge, Skills and
Experience
For
further information regarding knowledge, skills and experience required for
this role please refer to the Person Specification.
Collaborative Working
The PCN is focused on building
relationships with other local health and social care providers for the benefit
of effective Primary Care service delivery to our patient population.
Recognise
the roles of other colleagues within the PCN and in other organisations and
their role to patient care.
Demonstrate
use of appropriate communication to gain the co-operation of relevant
stakeholders (including patients, senior and peer colleagues, and other
professionals, other NHS/private organisations e.g. CCGs).
Demonstrate
ability to work as a member of a team.
Recognise
personal limitations and refer to more appropriate colleague(s) when necessary.
Actively
work toward developing and maintaining effective working relationships both
within and outside the practice, PCN and locality.
Foster
and maintain strong links with all services across locality.
Explore
the potential for collaborative working and take opportunities to initiate and
sustain such relationships.
Demonstrate
ability to integrate general practice with community and hospital teams.
Liaise
with other stakeholders as needed for the collective benefit of patients.
Personal
Management:
Recognise
and work within own competence.
Prioritise,
organise and manage own workload in a manner that maintains and promotes
quality.
Education, Training and Development
Participate
in relevant training programmes.
Maintain
a statutory and mandatory training record.
Health
and Safety
The
post-holder must comply at all times with the Practice at which they are
working in Health and Safety policies, in particular by following agreed safe
working procedures and reporting incidents using the organisations Incident
Reporting System.
The
post-holder will comply with the Data Protection Act 2018 and the Access to
Health Records Act.
Confidentiality
Information relating to patients, practice business,
PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose
any confidential information obtained in accordance with the Data Protection
Act 2018
Equality and Diversity
The
post-holder must co-operate with all policies and procedures designed to ensure
equality of employment. Co-workers,
patients and service users must be treated equally irrespective of gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Job Description Agreement
This job description is intended to provide an outline
of the key tasks and responsibilities only. There may be other duties required
of the post-holder commensurate with the position.
This job description will be open to regular review
and may be amended to take into account development within the PCN and its
priorities. All members of PCN workforce should be prepared to take on
additional duties (with scope of role and banding) or relinquish existing
duties in order to maintain the efficient running of the PCN and its core
member practices.
This job description is intended as a basic guide to
the scope and responsibilities of the post and is not exhaustive. It will be
subject to regular review and amendment as necessary in consultation with the
post holder.