Senior Safeguarding Administrator - Care coordinator

Job description

Job responsibilities

Job summary:

To provide efficient and comprehensive administrative safeguarding support across the Primary Care Network.

The post holder will work closely with the Holgate Primary Care Network (HPCN) Safeguarding Lead.

A requirement to communicate with a wide range of health care professionals and Health, Social Care and Educational providers from internal and external areas developing and forming professional working relationships.

To have effective communication skills both verbal and non-verbal when dealing with highly sensitive and complex information, which maybe in the format of telephone conversations, email correspondence or face to face meetings within the multidisciplinary team.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of Safeguarding administrative duties to assist in the smooth running of practices within the Holgate Primary Care Network (HPCN).

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated agencies.

Duties and responsibilities:

To provide a comprehensive and confidential administrative and secretarial support in all areas associated with safeguarding.

To support admin departments within each practice with Safeguarding processes, organise meetings to support the Safeguarding team to include the administration, preparation and circulation of agendas, minutes and supporting documentation.

Attend meetings to record notes, minutes and action required which may be at any of the practices sites.

Work closely with each practice to ensure safeguarding training compliancy

To work flexibly and responsibly, as an individual and as part of the Safeguarding team to ensure the efficiency of administration and secretarial support, providing cover for colleagues during periods of annual leave/absence to ensure the consistency of the service.

To access the clinical systems (SystmOne); Understanding information and ensure correct process for transit/handling of patient records and handling of sensitive/confidential information.

To provide support with key projects working alongside the Safeguarding Lead. These projects include development and maintenance of a system to ensure policies/procedures are updated, distributed and implemented.

Demonstrate due regard for safeguarding and promoting the welfare of Adults and Children.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients' needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Personal and Professional Development

Keep abreast of national and local guidance on PCNs.

Take responsibility for own development, learning and performance.

Participate in an annual individual performance review and take responsibility for maintaining a record of own personal and professional development.

Knowledge, Skills and Experience

For further information regarding knowledge, skills and experience required for this role please refer to the Person Specification.

Collaborative Working

The PCN is focused on building relationships with other local health and social care providers for the benefit of effective Primary Care service delivery to our patient population.

Recognise the roles of other colleagues within the PCN and in other organisations and their role to patient care.

Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs).

Demonstrate ability to work as a member of a team.

Recognise personal limitations and refer to more appropriate colleague(s) when necessary.

Actively work toward developing and maintaining effective working relationships both within and outside the practice, PCN and locality.

Foster and maintain strong links with all services across locality.

Explore the potential for collaborative working and take opportunities to initiate and sustain such relationships.

Demonstrate ability to integrate general practice with community and hospital teams.

Liaise with other stakeholders as needed for the collective benefit of patients.

Personal Management:

Recognise and work within own competence.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Education, Training and Development

Participate in relevant training programmes.

Maintain a statutory and mandatory training record.

Health and Safety

The post-holder must comply at all times with the Practice at which they are working in Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act 2018 and the Access to Health Records Act.

Confidentiality

Information relating to patients, practice business, PCN business, GP Partners and practice staff is strictly confidential. It is a condition of this employment that you will not use or disclose any confidential information obtained in accordance with the Data Protection Act 2018

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and service users must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position.

This job description will be open to regular review and may be amended to take into account development within the PCN and its priorities. All members of PCN workforce should be prepared to take on additional duties (with scope of role and banding) or relinquish existing duties in order to maintain the efficient running of the PCN and its core member practices.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

Person Specification

Qualifications

Essential

• Qualifications and Training
• Essential:
• Educated to GCSE level or equivalent

Desirable

• Desirable:
• IT Qualification

Experience

Essential

• Experience of working in a healthcare or social care setting/General Practice
• High level of accuracy in presentation of information
• Experience of using Microsoft Office
• Attention to accuracy and details on a consistent basis

Desirable

• Experience of working in a safeguarding role in a healthcare setting
• Demonstrate experience of risk assessment and recording significant events
• Experience of monitoring training compliance
• Experience of using SystmOne clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Linthorpe Surgery

Address

378 Linthorpe Road

Middlesbrough

TS5 6HA

Employer's website

https://www.linthorpesurgery.com/ (Opens in a new tab)