Job responsibilities
All staff at Whitley Road
Medical Centre have a duty to conform to the following:
Equality, Diversity and Inclusion
A good attitude and
positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all
individuals can achieve their full potential. Creating such an environment is
important for three reasons it improves operational effectiveness, it is
morally the right thing to do, and it is required by law.
Patients and their
families have the right to be treated fairly and be routinely involved in
decisions about their treatment and care. They can expect to be treated with
dignity and respect and will not be discriminated against on any grounds
including age, disability, gender reassignment, marriage and civil
partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation.
Patients have a
responsibility to treat other patients and our staff with dignity and
respect.
Staff have the right to
be treated fairly in recruitment and career progression. Staff can expect to
work in an environment where diversity is valued, and equality of opportunity
is promoted. Staff will not be discriminated against on any grounds including
age, disability, gender reassignment, marriage and civil partnership,
pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Staff have a responsibility to ensure that they treat our patients and their
colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This organisation is
committed to supporting and promoting opportunities for staff to maintain
their health, wellbeing and safety.
Confidentiality
The organisation is
committed to maintaining an outstanding confidential service. Patients
entrust and permit us to collect and retain sensitive information relating to
their health and other matters pertaining to their care. They do so in
confidence and have a right to expect all staff will respect their privacy
and maintain confidentiality.
It is essential that, if
the legal requirements are to be met and the trust of our patients is to be
retained, all staff must protect patient information and provide a
confidential service.
Quality and Continuous Improvement (CI)
To preserve and improve
the quality of this organisations outputs, all personnel are required to
think not only of what they do but how they achieve it. By continually
re-examining our processes, we will be able to develop and improve the
overall effectiveness of the way we work.
The responsibility for
this rests with everyone working within the organisation to look for
opportunities to improve quality and share good practice and to discuss,
highlight and work with the team to create opportunities to improve patient
care.
Whitley Road Medical
Centre continually strives to improve work processes which deliver healthcare
with improved results across all areas of our service provision. We promote a
culture of continuous improvement where everyone counts, and staff are permitted
to make suggestions and contributions to improve our service delivery and
enhance patient care.
Staff should interpret
national strategies and policies into local implementation strategies that
are aligned to the values and culture of general practice.
All staff are to
contribute to investigations and root cause analyses whilst participating in
serious incident investigations and multidisciplinary case reviews.
Induction
At Whitley Road Medical
Centre, you will be required to complete the induction programme and the
practice management team will support you throughout the process.
Learning and development
The effective use of
training and development is fundamental in ensuring that all staff are
equipped with the appropriate skills, knowledge, attitude and competences to
perform their role. All staff will be required to partake in, and complete
mandatory training as directed by the practice. It is an expectation for this post holder
to assess their own learning needs and undertake learning as appropriate
The post holder will
undertake mentorship for team members and disseminate learning and
information gained to other team members to share good practice and inform
others about current and future developments (e.g., courses and conferences).
The post holder will
provide an educational role to patients, carers, families and colleagues in
an environment that facilitates learning.
Collaborative working
All staff are to
recognise the significance of collaborative working and understand their own
role and scope and identify how this may develop over time. Staff are to
prioritise their own workload and ensure effective time-management strategies
are embedded within the culture of the team.
Teamwork is essential in
multidisciplinary environments and the post holder is to work as an effective
and responsible team member, supporting others and exploring the mechanisms
to develop new ways of working and work effectively with others to clearly define
values, direction and policies impacting upon care delivery
Effective communication
is essential, and all staff must ensure they communicate in a manner which
enables the sharing of information in an appropriate manner.
All staff should delegate
clearly and appropriately, adopting the principles of safe practice and
assessment of competence. Plans and outcomes by which to measure success
should be agreed.
Managing information
All staff should use
technology and appropriate software as an aid to management in the planning,
implementation and monitoring of care and presenting and communicating
information.
Data should be reviewed
and processed using accurate SNOMED/read codes to ensure easy and accurate
information retrieval for monitoring and audit processes.
Service delivery
Staff will be given
detailed information during the induction process regarding policy and
procedure. The post holder must adhere to the information contained within
the organisations policies and regional directives, ensuring protocols are
always adhered to.
Security
The security of the
organisation is the responsibility of all personnel. The post holder must
ensure they always remain vigilant and report any suspicious activity
immediately to their line manager.
Under no circumstances
are staff to share the codes for the door locks with anyone and are to ensure
that restricted areas remain effectively secured. Likewise, password controls
are to be maintained and are not to be shared.
Professional conduct
All staff are required to
dress appropriately for their role.
Primary key responsibilities
The following are the core responsibilities of
the Receptionist. There may be, on
occasion, a requirement to carry out other tasks. This will be dependent upon
factors such as workload and staffing levels:
a. Maintain and monitor the
practice appointment system
b. Process personal,
telephone and e-requests for appointments
c. Answer incoming phone
calls, transferring calls or dealing with the callers request appropriately
d. Process and effectively
signpost patients to the appropriate healthcare professional, depending on
the presenting condition.
e. Initiating contact with
and responding to, requests from patients, team members and external agencies
f. Clinically code data on
Emis and Docman
g. Photocopy/ Scan
documentation as required.
h. Data entry of new and
temporary registrations and relevant patient information as required
i. Input data into patients
healthcare records as necessary
j. Direct requests for
information, i.e., SAR, insurance/solicitors letters and DVLA forms to the
administrative team
k. Manage all queries as
necessary in an efficient manner
l. Carry out system searches
as requested
m. Maintain a clean, tidy,
effective working area at all times
n. Monitor and maintain the
reception area and notice boards
o. Support all clinical
staff with general tasks as requested.
p. Process repeat
prescription requests received by phone, email, fax, post, slips and the
online access system, in accordance with practice protocol
q. Produce prescriptions for
the GP to sign in an acceptable timeframe
r. Ensure all prescription
requests are processed and are ready for collection within a 48-hour
timeframe
s. Generate requests for
medication on behalf of the patient for non-repeat items
t. Actively encourage
patients to reconcile medications to facilitate monthly collections
u. Discuss with patients
their requirements, encouraging patients to order only what they require.
v. Act upon compliance
issues, liaising with the appropriate clinician.
w. Ensure medication reviews
are arranged by maintaining an accurate recall system.
x. Effectively liaise with
external services, i.e., district nurses, to ensure medicaments are arranged
for housebound patients.
y. Input data into the
patients healthcare records as necessary
z. Deal with all
prescription related enquiries in a timely manner
aa. Record and report adverse
effects accurately and appropriately, informing the practice manager
immediately.
bb. To always remain
professional
cc. To adhere to practice
policies
