Care Co-ordinator

Job description

Job responsibilities

The Care Co-ordinator will:

• utilise population health intelligence to proactively work with the MDT to ensure they are aware and notified of patients that would benefit from access to personalised care.

• work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN.

• raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.

• bring together all of a persons identified care and support needs from digital information, and explore options to meet these into a single personalised care and support plan, using excellent communication and organisational skills to liaise with other stakeholders as needed for the collective benefit of the patients.

• help people to manage their needs through answering queries, signposting to relevant services and ensuring that people have good quality written or verbal information to help them make choices about their care.

• Identify patient need and assist to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level.

• signpost people to gain access for personal health budgets where appropriate.

• provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals.

• Ensure awareness of and basic safeguarding processes are in place for vulnerable individuals.

Communication and Interpersonal skills

• communicate effectively across a wide range of channels and with a wide range of individuals, the public, health and social care professionals, and colleagues maintaining the focus of communication on delivering and improving health and care services.
• demonstrate inter-personal skills that promote clarity, compassion, empathy, respect and trust.
• ensure all patient related information is treated sensitively and adhere to the principals of confidentiality at all times.
• report any accidents or incidents and raise any concerns as per organisational policy.
• ensure clear, concise, accurate and legible records and all communication is maintained in relation to care delivered adhering to local and national guidance.
• attend and contribute to meetings within the Network as required.

Care Co-ordinator Responsibilities:

• Ensure all mandatory training is completed on an annual basis including; safeguarding, confidentiality, equality and diversity, Cardio-pulmonary resuscitation etc.
• Ensure infection control guidelines are maintained.
• Work with a supervisor to take responsibility for developing own practical and theoretical competence, developing own reflective practice skills.
• Contribute towards developing a culture of continued learning and innovation, supporting continuous improvements in care delivery.
• Adhere to legislation, policies, procedures and guidelines both local and national, regularly attending workplace and staff engagement meetings.
• Maintain accurate and contemporaneous patient health records
• Work in an effective and organised manner demonstrating excellent time management and organisational skills to effectively deliver person-centred care for an allocated group of individuals

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Respect for

Patient Confidentiality

The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Special Working Conditions

The post-holder is required to travel independently between practice sites (including home visits for patients registered at network practices) and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• GCSE Grade A-C in Maths and English or skills level 2 Maths and English or equivalent
• ECDL or equivalent
• Diploma /HNC level education or relevant experience.
• NVQ level 3 Business administration or relevant experience

Desirable

• Commitment to Continued Personal Development through further study.
• Long term conditions training/awareness
• Welfare Rights basic training
• Qualified and proven comprehensive knowledge of Micosoft packages including spreadsheets.

Experience

Essential

• Experience of working within health, community, social care or voluntary sector.
• Experience of Computer and Software packages. Including excellent use of Word and Excel.

Desirable

• Experience of using SystmOne or any other case management systems.
• Experience of working within primary care.
• Experience of working in a multi-disciplinary team.
• Experience of working with voluntary organisations including volunteers.
• Experience of producing individual care plans.
• Experience of managing a caseload.
• Experience of supporting people in a paid or unpaid capacity

Skills, knowledge and abilities

Essential

• Can organise and prioritise workload
• Knowledge of person-centred approaches.
• Understanding of local health and social care structures.
• Ability to work with patients on a 1:1 basis.
• Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
• Ability to work effectively as a member of a team.
• Ability to work effectively with colleagues, patients and external organisations.
• Ability to assess risk, anticipate difficulties and successfully address them
• Effective communication, both verbally and in writing.
• Willing to work flexibly within the team to cover annual leave or sickness, and to contribute to the extended hours' service if required.
• Ability to travel within the requirements of the role

Desirable

• Knowledge of the local voluntary sector and local services.
• Familiar with Safeguarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tramways & Middlewood Medical Centres

Address

621 Middlewood Road

Sheffield

S6 1TT

Employer's website

https://www.hillsborough-middlewood-doctors-gp.co.uk/ (Opens in a new tab)